Information Systems Engineer 2
关于团队/角色 OTR 认证和技术测试生命周期 · 对分配的商人和 POS 供应商组合进行90至180天的认证生命周期协调并指导，从启动和范围发现到实验室/贝塔测试最终生产发布。·根据特定客户硬件和软件配置文件 （完整认证与退缩测试）,每周积极解决问题或执行脚本错误。实验室配置，连接性 & AI 优化 （星期一）: · 使用 eManager 门户网站每天配置测试环境，为分配区域帐户设置测试卡片，提示和速度限制。· 每周与客户端工程团队合作建立安全的网络连接 (SSL,VPN,Direct Connect),同时积极采用人工智能辅助诊断工具和过程自动化脚本来优化手工测试工作流程。数据验证和质量保证 （日期和项目基础）: ·在后台表上执行中级到高级 SQL 查询，日常审计测试结果，验证交易输出，并确保对现场系统日志和工作簿进行数据完整性。·通过发行正式的认证信件并每天提供关键30天后稳定窗口期间实践操作支持，成功发射。技术规范遵守和运营支持：· 作为分配地区的主要技术资源专家，确保严格遵守技术界面规范，包括 ISO 8583卡支付授权和私有销售交易文件。· 每周解决生产授权异常问题，POS 终端设备问题以及停机调整过程中事务数据档案问题。· 积极确定并接受将人工智能和自动化技术集成到运营过程中的机会。包括扩展，减少依赖手工流程的举措，减轻运营风险。·利益相关者沟通与项目管理：· 作为对外部商人和内部团队 （商人开发，网上服务，产品支持）的首要技术接触点进行每周开启会议，技术调整会和项目的更新。这些声明旨在描述正在执行的工作的一般性质和水平，而不是提供所有职责的详尽清单。
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About the Team/Role
OTR Certification & Technical Testing Lifecycle
- Coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios, guiding stakeholders from Initiation and Scope Discovery through Lab/Beta Testing to final Production Release.
- Create, tailor, and maintain technical test scripts weekly based on specific customer hardware and software profiles (Full Certification vs. Regression Testing), actively troubleshooting authorization or script execution errors daily.
Lab Configuration, Connectivity & AI Optimization (Weekly):
- Configure test environments daily using the eManager Portal to set up test cards, prompts, and velocity limits for assigned regional accounts.
- Collaborate weekly with client engineering teams to establish secure network connectivity (SSL, VPN, Direct Connect) while proactively adopting AI-assisted diagnostic tools and process automation scripts to optimize manual testing workflows.
Data Validation & Quality Assurance (Daily & Project-Based):
- Execute intermediate to advanced SQL queries on backend tables daily to audit test results, verify transaction outputs, and ensure data integrity against live system logs and Script Workbooks.
- Champion successful launches by issuing formal Certification Letters and providing hands-on operational support during the critical 30-day post-launch stabilization window daily.
Technical Specification Adherence & Operations Support:
- Serve as a primary technical resource expert for assigned regions, ensuring strict adherence to technical interface specifications, including ISO 8583 Card Payment Authorization and Proprietary Sales Transaction files.
- Resolve production authorization anomalies, POS terminal equipment issues, and transaction data file questions during outage reconciliations weekly.
- Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.
- Stakeholder Communication & Project Management:
- Lead weekly kickoff meetings, technical alignment sessions, and project updates as the primary technical point of contact with external merchants and internal teams (Merchant Development, NetOps, Product Support).
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Experience you’ll bring
- Education: Bachelor’s degree in Business, Computer Science, or a related technical field. Experience: 3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA.
- Technical Acumen: Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing).
- Data Proficiency: Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs. Testing Expertise: Hands-on experience creating, executing, and troubleshooting technical test scripts and validation files.
- Communication: Strong track record of managing external client and cross-functional stakeholder relationships.
- Background Check: Must successfully pass a background investigation.
Preferred Qualifications
- Advanced Education: Specialized certifications in QA, Payment Systems, or Project Management.
- Specific Skills: Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows. Hands-on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters.
- Technical Skills: Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI).
- Soft Skills: High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $81,200.00 - $96,900.00Originally posted on Himalayas