Remote IT Service Desk Analyst - India (6 month contract)
远程 IT 服务台分析师 （印度）向欧洲，亚洲和美国的全球制造组织提供书面英语 IT 支持。该职位将为6个月的合同。（期限结束时可续签）.关于角色。你是国际办事处中 IT 的第一接触点，通过我们的门票平台解决事件和服务请求。工作主要是书面 （使用人工智能辅助翻译）,同时还处理偶尔的电话和在线会议，你解决了微软 365,设备和访问问题，保持票将移动到达协议的服务水平，并在现场需要实践的工作时与当地 IT 同事协调。你会做什么？·处理第一行和第二行门票；·解决 Windows 11,Microsoft 365,Teams,SharePoint 和 OneDrive 的问题；·管理帐户，邮箱，许可证和访问在 Microsoft 365 和 Entra ID; ·通过批准的远程支持工具远程支持用户和设备；·保持清晰的文档和知识文章；·并以完整的背景升级复杂的问题。我们的工作方式。一个完全远程，以书面为首的支持模式，总部位于印度，每天与欧洲时间重叠并向高级服务台，团队领导或专业角色取得明确进展。你加入全球 IT 团队，并在我们的雇主记录安排中得到本地就职。在候选人的家工作地点拥有足够快速和稳定的光纤互联网连接时，从家里工作是可能的。我们正在寻找什么 · IT 资格以及至少三年的相关远程 IT 支持经验；·可证明的实践知识，包括微软办公室，微软 365,Windows 11,虚拟桌面基础设施 (VDI),Active Directory,Microsoft Entra ID,打印机队列和基于服务器的用户管理；·使用微软 Intune 进行支持和故障解决的实际经验；·结构化，服务导向方法。·优秀的书面和语音英语是一个艰难的要求。·熟悉 ITIL,PowerShell,Intune 应用包装，Windows 自动驾驶员，路由器和开关，果商务经理和三星诺克斯是一个优势。最初发布在喜马拉雅山。
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Remote IT Service Desk Analyst (India) – deliver written, English-language IT support to a global manufacturing organisation across Europe, Asia and the United States.
This position will be 6 months contract. (possible to renew when the terms end)
About the role. You are the remote first point of contact for IT across our international offices, resolving incidents and service requests through our ticketing platform. Working primarily in writing (with AI-assisted translation), while also handling occasional calls and online meetings, you troubleshoot Microsoft 365, devices and access issues, keep tickets moving to agreed service levels, and coordinate with local IT colleagues when hands-on work is needed on site.
What you'll do.
- Handle first- and second-line tickets;
- troubleshoot Windows 11, Microsoft 365, Teams, SharePoint and OneDrive;
- administer accounts, mailboxes, licences and access in Microsoft 365 and Entra ID;
- support users and devices remotely through approved remote-support tools;
- keep clear documentation and knowledge articles;
- and escalate complex issues with full context.
How we work.
A fully remote, written-first support model based in India, with a daily overlap with European hours and clear progression towards senior service-desk, team-lead or specialist roles.
You join a global IT team and are employed locally through our Employer of Record arrangement.
Working from home is possible where the candidate’s home-working location has sufficiently fast and stable fibre internet connectivity.
Requirements
What we're looking for
- An IT qualification and at least three years of relevant remote IT support experience;
- demonstrable hands-on knowledge of Microsoft Office, Microsoft 365, Windows 11, Virtual Desktop Infrastructure (VDI), Active Directory, Microsoft Entra ID, printer queues and server-based user administration;
- practical experience using Microsoft Intune for support and troubleshooting;
- structured, service-oriented approach.
- Excellent written and spoken English is a hard requirement.
- Familiarity with ITIL, PowerShell, Intune application packaging, Windows Autopilot, routers and switches, Apple Business Manager and Samsung Knox is an advantage.
Originally posted on Himalayas