商务拓展专员（菲律宾）
Biz Dev Specialist (Philippines)
这是一个远程职位。
我们正在寻找一位敬业且以客户为中心的销售中心专员，加入我们的团队，支持位于德克萨斯州圣安东尼奥的Omni Auto Glass。作为客户的首要联系人，您将处理来电、安排预约、提供服务信息，并确保顺畅的客户体验。此现场职位需要出色的销售技巧、沟通能力、积极的态度以及在快节奏环境中茁壮成长的能力。
要求
主要职责
· 处理来电：能够说服客户选择Omni Glass而非我们的众多竞争对手。以专业和同理心回答客户关于汽车玻璃服务（挡风玻璃维修、更换、ADAS校准等）的咨询。
- 安排预约：使用我们的CRM软件协调移动服务和店内服务预约，确保技师的日程安排高效。
- 提供信息：向客户介绍服务选项、价格、保修和军人折扣，保持透明和信任。
- 客户跟进：确认预约，跟进报价，并解决客户问题以确保满意度。
- 数据录入：准确地将客户信息、服务请求和预约详情录入我们的CRM系统。
- 支持团队：与技术人员和管理层合作解决问题并优化运营。
资格
· 经验：有1年以上呼叫中心、客户服务或相关岗位经验者优先；汽车行业经验是加分项，但非必需。
- 技能：
- 高度具有说服力，能够推销我们的产品。
- 英语流利，口音轻微。
- 优秀的口头和书面沟通能力。
- 强大的解决问题和多任务处理能力。
- 熟练使用CRM软件和基本的计算机系统。
- 同理心、积极倾听和冲突解决能力。
- 素质：积极的态度、团队合作精神和对客户满意度的承诺。
- 教育：高中文凭或同等学历。
- 时间：必须能够工作周一至周六，上午8点至下午5点（美国时间）。
福利
- 支持性环境：在一个家庭经营的企业中工作，团队紧密，注重员工成长。
- 福利：具有竞争力的薪资、带薪假期、带薪培训。
- 优惠：可以居家办公！
- 声誉：成为一家值得信赖的公司的一员，拥有强大的社区影响力和良好的客户评价。
最初发布于Himalaya
查看英文原文
This is a remote position.
We are seeking a dedicated and customer-focused Sales Center Agent to join our team in the Philippines supporting Omni Auto Glass in San Antonio, TX. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This in-person role requires excellent salesmanship, communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Requirements
Key Responsibilities
· Handle Inbound Calls: Ability to persuade caller to choose Omni Glass over our many competitors. Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
- Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
- Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
- Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
- Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
- Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
Qualifications
· Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
- Skills:
- Highly persuasive with the ability to sell our product.
- Excellent English with minimal accent.
- Strong verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM software and basic computer systems.
- Empathy, active listening, and conflict resolution skills.
- Attributes: Positive attitude, team player, and commitment to customer satisfaction.
- Education: High school diploma or equivalent.
- Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S Time).
Benefits
- Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
- Benefits: Competitive pay, paid time off, paid training.
- Perks: Work from home!
- Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.
Originally posted on Himalayas