法律接收专员 - 人身伤害（拉美地区）
Legal Intake Specialist - Personal Injury (LATAM)
关于公司
Ovation 律所是一家快速发展的、以消费者为中心的律所，致力于提供卓越的法律服务，同时营造高绩效、负责任且支持性的工作环境。随着我们不断扩展，我们正在建立以客户为中心的系统，以确保一致性、合规性以及从第一次互动开始的出色体验。
我们与合作伙伴的法律团队紧密合作，帮助受伤的个人获得所需的法律支持，我们的接待团队在每段客户关系中都发挥着关键作用。
职位描述
我们正在寻找一位充满活力、富有同理心且有动力的法律接待专员，作为寻求法律帮助的受伤人士的第一联系人。
在此职位中，你的目标是通过假设性的、销售导向的方法倾听、筛选，并热情地将潜在客户介绍给我们的合作伙伴法律团队。你将自信、富有同情心且紧迫地引导来电者完成他们法律旅程的早期阶段，确保他们感到被倾听、被支持，并准备好进入下一步。
这是一项节奏快速的职位，适合有法律接待、销售、客户服务、呼叫中心或任何类型的客户获取背景的人士，他们能够在高工作量环境中表现出色，并懂得如何在同理心和绩效之间取得平衡。
良好的英语沟通能力是此职位成功的关键。
主要职责
- 实时通过电话、网页表单和聊天回应咨询，为寻求法律帮助的受伤人士提供快速、专注的支持。
- 进行简短（5-8分钟）、富有同理心的调查通话，收集并评估案件的关键信息，如事故详情、伤情、责任和保险状况。
- 应用专有话术和严格的筛选标准，快速判断案件是否适合合作伙伴法律团队。
- 使用假设性的、销售导向的方法，对合格的潜在客户进行实时热转接，或安排及时的回拨。
- 在 Salesforce 中准确记录所有来电者信息、案件细节和结果，确保数据的准确性和完整性。
- 管理待处理线索的跟进，保持有序的线索流程，并重新接触初次接触时未准备推进的潜在客户。
任职要求
- 出色的英语沟通能力（C1 级别），包括口头和书面表达。
- 全面双语，能流利使用英语和西班牙语， wi
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About Us
Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.
We work closely with partner legal teams to connect injured individuals with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.
About the Role
We are seeking a high-energy, empathetic, and motivated Legal Intake Specialist to serve as the first point of contact for individuals seeking legal help after an injury.
In this role, your goal is to listen, qualify, and warmly introduce potential clients to our partner legal teams using an assumptive, sales-minded approach. You will guide callers through the early stages of their legal journey with confidence, compassion, and urgency, ensuring they feel heard, supported, and ready for the next step.
This is a fast-paced position well-suited for individuals with backgrounds in legal intake, sales, customer service, call centers, or customer acquisition of any kind, who thrive in high-volume environments and know how to balance empathy with performance.
Strong English communication skills are essential for success in this role.
Key Responsibilities
- Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury.
- Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status.
- Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams.
- Use an assumptive, sales-minded approach to perform live warm transfers to our partner legal teams or schedule timely callbacks for qualified leads.
- Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
- Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.
Qualifications
- Strong English communication skills (C1 level), both verbal and written.
- Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language.
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
- Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
- Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter.
- Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
Nice-to-Have / Preferred Qualifications
The following experience is helpful but not required for success in this role:
- Personal injury intake experience.
- Experience with Salesforce.
Requirements
- Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
- Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
- Must have a stable internet connection with a minimum speed of 25 Mbps.
- Available to work U.S. business hours.
- Willingness to use time-tracking software.
What We Offer
- Earn $5-$8/hour DOE (full-time, 40 hours/week).
- Performance based incentives.
- 100% remote work environment.
- 6 paid time-off (PTO) days per year.
- Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
This position is only open to candidates located in LATAM. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.
Salary: $5-$8 Hourly DOEOriginally posted on Himalayas