Remote Customer Service & Booking Specialist
凭借17多年的经验，子钥匙管道，加热，空气和电力公司建立在卓越的承诺，高标准以及对团队和客户满意度不动摇的奉献基础上。我们的价值观是：为成员及其家提供更高的服务体验。我们投资于员工，支持他们的专业增长，并始终努力为组织内部和我们所服务社区提供出色的服务。角色！成为变得关心的声音！在子钥匙服务，我们正在寻找一个客户服务和预订专家，他会为每一次客户互动带来紧迫性，同情感和解决问题的技能。如果你是一个自然的沟通者，在快速环境中繁荣，知道如何与人们联系，并可以自信地将询问转化为定日约，我们希望你成为我们的团队！你将是客户的第一点接触 - 亲切倾听，迅速响应，引导他们找到解决方案。你的角色至关重要：你所接到的每个电话都确保我们的技术人员最需要的地方，并且你预订的每次会议都帮助客户感到支持和照顾。我们提供的内容：·稳定的周一星期五时间表，有时加班和周末如需要 · 充满活力的公司文化，定期的活动和团队庆祝活动 · 通过持续培训和职业发展提供增长和进步机会 · 有关心，参与领导者支持的团队环境 · 包括健康，牙科，视觉和生命保险在内的全面福利 · 401(k) 年度养老计划 ·个人时间和休息的付费放假 (PTO) · 帮助你专业成长的付费培训方案 · 比赛薪酬：$20$24/小时 （附带奖金机会）,基于经验。· 在美国的远程角色 What You Will Do! · 迅速响应接入电话，创造积极和令人放心的第一印象。· 进行出发电话安排约会，跟踪客户并将询问转化为预订。· 通过仔细倾听客户关注的问题并通过清晰沟通建立信任来表现同情感。· 证明解决客户需求和确保及时安排的紧迫性。· 自信地指导客户在预订过程中，处理问题和提供解决方案。· 在我们的 CRM 上精确更新客户信息和约会详细信息。· Coor
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With over 17 years of proven success, Monkey Wrench Plumbing, Heating, Air & Electric is founded upon a commitment to excellence, high standards, and an unwavering dedication to both team and customer satisfaction. Central to our values is our mission: to provide an elevated service experience to our members and their homes. We invest in our people, support their professional growth, and consistently strive to deliver exceptional service—both within our organization and to the communities we serve.
The Role!
Be The Voice That Turns Calls Into Care!
At Monkey Wrench Services, we’re looking for a Customer Service & Booking Specialist who brings urgency, empathy, and problem-solving skills to every customer interaction. If you’re a natural communicator who thrives in fast-paced environments, knows how to connect with people, and can confidently turn inquiries into scheduled appointments, we want you on our team!
You’ll be the first point of contact for our customers - listening with empathy, responding with urgency, and guiding them toward solutions. Your role is critical: every call you take ensures our technicians are where they’re needed most, and every appointment you book helps a customer feel supported and cared for.
What We Offer:
- Stable Monday–Friday schedule with occasional overtime and weekends as needed
- Vibrant company culture with regular events and team celebrations
- Growth and advancement opportunities through ongoing training and career development
- Supportive, team-based environment with caring, engaged leadership
- Comprehensive benefits including health, dental, vision, and life insurance
- 401(k) retirement savings plan
- Paid time off (PTO) for personal time and rest
- Paid training programs to help you grow professionally
- Competitive pay: $20–$24/hour (with bonus opportunities), based on experience.
- Fully remote role within the U.S.
What You'll Do!
- Answer inbound calls promptly, creating a positive and reassuring first impression.
- Make outbound calls to schedule appointments, follow up with customers, and convert inquiries into bookings.
- Show empathy by listening carefully to customer concerns and building trust through clear communication.
- Demonstrate urgency in resolving customer needs and ensuring timely scheduling.
- Guide customers confidently through the booking process, addressing questions and offering solutions.
- Update customer information and appointment details accurately in our CRM.
- Coordinate with dispatch and management to ensure smooth scheduling and communication.
- Meet booking targets while maintaining high standards of customer care.
- Learn and use Service Titan CRM (training provided).
What We're Looking For!
- 3-5 years of customer service and/or appointment-setting experience in HVAC, plumbing, electrical or home services.
- Strong English communication skills, both spoken and written.
- Clear, professional phone presence with excellent etiquette.
- Ability to build rapport quickly and handle calls with confidence.
- Organized, detail-oriented, and solution-focused.
- Tech-savvy and comfortable with CRM systems.
- Self-motivated team player who thrives in a performance-driven environment.
- Reliable internet and a professional work-from-home setup
Nice To Haves:
· Experience with Service Titan or similar CRM platforms.
Why Join Us?
At Monkey Wrench Plumbing, Heating, Air & Electric, our success is driven by the talent and dedication of our team. We’re committed to fostering a workplace where every individual feels valued, supported, and empowered to grow. If you're a dispatch professional who thrives on building meaningful connections and making a positive impact, we’d love to have you on our team!
Equal Opportunity Employer
Monkey Wrench Plumbing, Heating, Air & Electric is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected classification. Pre-employment background check and drug screening are required.
Salary: $20-$24 Hourly DOEOriginally posted on Himalayas