高级技术成功经理
Senior Technical Success Manager
我们是一支致力于塑造可观测性未来的技术创新者和先驱者团队。在 New Relic，我们打造了一个智能平台，使企业能够在以人工智能为先的世界中蓬勃发展，为他们提供对复杂系统的无与伦比的洞察力。随着我们全球影响力的不断扩大，我们正在寻找充满热情的人才加入我们的使命。如果您准备好帮助世界一流的公司优化他们的数字应用，我们邀请您探索在这里的职业发展！
**您的机会**
作为 New Relic 的高级技术成功经理（TSM），您可以将您的技术知识、解决问题的能力、商业敏锐度和团队合作精神结合起来，以有意义的方式照顾并发展我们的客户群。虽然您将与我们的大客户团队紧密合作，但在 New Relic，TSM 不仅仅是销售团队的技术资源。您将负责我们重要客户的的技术成功和售后关系。您将帮助客户取得成功，同时推动他们在 New Relic 上的投资增长。您将培育 New Relic 的战略方向和愿景，并代表您的客户推广和支持新产品方向。
您必须以客户为中心，确保我们的客户成为 New Relic 平台的终身拥护者，这将通过维护技术关系、实时解决技术问题，并从技术角度管理您的客户群来实现。
**您将负责**
- 负责客户采用、入职及持续成功。
- 预测客户使用情况并记录机会和成功案例。
- 主导客户在 New Relic 中采用、优化和集成的所有方面。
- 与销售团队合作，通过新服务的交叉销售和合同续签发现收入机会。
- 成为客户与产品和工程团队之间的桥梁。
- 深入了解客户的业务以及他们如何利用技术实现增长。
- 这是一个需要出差的岗位，您需要享受一些旅行，对于希望有更多出差机会的人而言，这是一个很好的机会。
**此职位要求**
- 软件行业中有 5 年以上的售前或售后经验
- 有 3 年以上与企业客户合作的售前或售后经验
- 强大的技术背景和销售/客户导向
- 渴望学习新技术
- 对性能监控工具有兴趣或有相关经验（基础设施）
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your opportunity**
As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.
**What you'll do**
- Own customer adoption, onboarding, and continued success at your customer base.
- Forecast customer consumption and document opportunities and successes.
- Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
- Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Be your customer’s voice with product and engineering.
- Maintain a deep understanding of the customer’s business and how they use technology to grow.
- This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
**This role requires**
- 5+ years of pre or post sales experience within the software industry
- 3+ years of demonstrated pre or post sales experience working with enterprise customers
- Strong technical background and sales/customer orientation
- A desire to learn new technologies
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
- Ability to keep up to date project plans and documentation.
- Fluent in English
**Bonus points if you have**
- Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
- Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
- Background in mobile device platforms & architectures (IOS & Android)
- Bachelor's degree in Engineering/Computer Science or equivalent desirable
Please note that visa sponsorship is not available for this position.
#LI- _GK1_ #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Estimated On-Target Earnings Range
$203,000—$254,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)