Client Service Representative (English & Korean)
客户服务代表 英语和韩国菜单 销售与债务救济支持 远程职位类型：全日制，远程工作时间：美国商业时间关于角色 在帕瓦戈，我们的客户之一正在聘请一个双语的客户服务代理 （英语和朝鲜菜单）来支持潜在客户探索债务结算和债务整合解决方案。这是面向客户的角色，结合进来的销售，领先跟踪和客户服务。你将会与已经表达兴趣的人交谈，了解他们的需求，解释可用的选择，并引导他们通过下一步。理想的候选人以英语和韩语都能自信地沟通，快速建立信任，并用专业精神和同情心处理敏感的财务对话。你将拥有什么进来的销售 & 领先跟踪 · 从潜在客户来回应接入的电话 ·清楚解释债务结算和整合计划 ·理解客户需求并通过资格指导他们 · 随时跟踪营销道的引擎 · 在需要的时候进行出发后续电话 · 将合格的前景转向适当的下一步客户服务 & 关系管理 · 与潜在和现有客户建立信心 · 专业处理敏感的财务对话 · 用同情和信心解决问题和担忧 · 在客户旅程中保持响应性的沟通 · 与强大的客户体验 CRM 与文件平衡销售目标 · 在 CRM 中保持准确的客户记录 · 文件调用，谈话，后续以及下一步步骤 · 保持管道信息最新和有组织 · 关注内部文档和合规流程 · 与销售和客户服务团队密切合作 · 参加持续培训和辅导 · 了解公司服务和相关行业要求 · 识别改善客户体验的机会需求 · 英语和韩国语言，书面和口头流利或母语水平 · 在销售，客户服务，客户支持或其他面向客户角色方面的经验 · 强大的电话通信和建立关系技能 · 处理进出通话的经验 · 自适地专业讨论敏感财务问题 · 使用 CRM 系统并保持准确记录的经验 • 强有组织，跟踪和时间管理能力 · 舒适
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Client Service Representative – English & Korean | Sales & Debt Relief Support | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a bilingual Client Service Representative (English & Korean) to support prospective clients exploring debt settlement and debt consolidation solutions.
This is a client-facing role combining inbound sales, lead follow-up, and customer service. You’ll speak with individuals who have already expressed interest, understand their needs, explain available options, and guide them through the next steps.
The ideal candidate communicates confidently in both English and Korean, builds trust quickly, and handles sensitive financial conversations with professionalism and empathy.
What You’ll Own
Inbound Sales & Lead Follow-Up
- Answer inbound calls from prospective clients
- Explain debt settlement and consolidation programs clearly
- Understand client needs and guide them through qualification
- Follow up consistently with leads from marketing channels
- Conduct outbound follow-up calls when required
- Move qualified prospects toward the appropriate next step
Client Service & Relationship Management
- Build trust with prospective and existing clients
- Handle sensitive financial conversations professionally
- Address questions and concerns with empathy and confidence
- Maintain responsive communication throughout the client journey
- Balance sales goals with a strong customer experience
CRM & Documentation
- Maintain accurate client records in the CRM
- Document calls, conversations, follow-ups, and next steps
- Keep pipeline information current and organized
- Follow internal documentation and compliance processes
Team Collaboration
- Work closely with sales and customer service teams
- Participate in ongoing training and coaching
- Stay informed on company services and relevant industry requirements
- Identify opportunities to improve the client experience
Requirements
- Fluent or native-level English and Korean, written and spoken
- Experience in sales, customer service, client support, or another customer-facing role
- Strong phone communication and relationship-building skills
- Experience handling inbound and outbound calls
- Comfortable discussing sensitive financial matters professionally
- Experience using CRM systems and maintaining accurate records
- Strong organization, follow-up, and time-management skills
- Comfortable working independently during U.S. business hours
Nice to Have
- Experience in:
- Debt settlement or debt consolidation
- Financial services
- Banking or lending
- Consultative sales
- Experience serving U.S. or Canadian customers
- Call center or high-volume sales experience
- Familiarity with compliance-focused client interactions
What Success Looks Like
- Fast and consistent lead response
- Strong inquiry-to-qualified-opportunity conversion
- High-quality client communication and service
- Accurate CRM documentation
- Consistent follow-up completion
- Achievement of individual and team sales goals
What We Offer
- Competitive base salary plus performance incentives
- Comprehensive onboarding and training
- Ongoing coaching and professional development
- Fully remote work
- Career growth opportunities
Interview Process
- Initial Recruiter Screening
- Spark Hire Video Interview
- Client Interview
- Final Selection & Offer
Apply Now
If you’re fluent in English and Korean, enjoy helping people, and have experience in sales, customer service, or financial services, we’d love to hear from you.
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Originally posted on Himalayas