IT 服务调度员/协调员 - 远程
IT Service Dispatcher / Coordinator - Remote
我们的客户正在为IT服务行业的某客户寻找一位高度有条理且以服务为导向的专业人士。理想的候选人能够在压力下保持冷静，在计划意外变化时仍能保持清晰的全局观，并作为客户与技术人员之间的关键纽带。该职位在确保日常顺利运作和维持高客户满意度方面发挥直接作用。
请注意：需要具备专业级德语能力（至少达到B1 CEFR水平），因为该职位涉及与讲德语的客户和同事进行日常沟通。
职位概述
我们的客户正在寻找一位将作为其IT服务部门操作控制中心的人员。
主要职责：
- 请求处理与优先级评估：通过电话、邮件或工单系统管理客户的请求，并评估其紧急程度。
- 技术人员排班：协调技术人员的预约，规划任务，并主动监控进展。
- 销售支持：为销售团队安排与潜在新客户的会议并进行调度。
- 运营协调：通过监督待处理的工单并在必要时跟进，确保日常运营顺畅。
- 客户沟通：作为客户与内部团队的主要接口，提供更新信息并设定明确的期望。
- 问题解决：对紧急情况、意外变化和排班挑战迅速作出实际解决方案。
候选人背景
我们的客户不要求此职位有先前的IT经验。相反，他们更看重出色的组织能力和以客户为中心的心态。
要求：
- 对组织工作充满热情——计划、协调和多任务处理得心应手。
- 工作风格有条理且可靠，具有强烈的主人翁意识。
- 面对挑战时以解决问题为导向。
- 具有强烈的客户服务意识，并致力于客户满意度。
- 与客户和技术人员沟通能力出色。
- 具有良好的团队合作精神。
- 德语水平达到B1或以上。
优先条件：
- 有调度、协调或客户服务经验
- 熟悉工单或调度软件
我们客户提供的福利
- 100%远程办公：该职位可在欧洲任何地点完成（例如格鲁吉亚、波兰、罗马尼亚或其他欧洲地区）。
- 全职雇佣：稳定、永久的工作，有规律的工作时间。
- 弹性工作安排：根据客户需求灵活调整工作时间。
- 健康保险：提供全面的健康保障。
- 职业发展机会：参与培训和提升技能的项目。
查看英文原文
Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.
Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.
Position Overview
Our client is looking for an individual who will act as the operational control center of their IT service department.
Key Responsibilities:
- Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.
- Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.
- Sales Support: Organizing and scheduling meetings with potential new clients for the sales team.
- Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.
- Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.
- Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.
Candidate Profile
Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.
Requirements:
- Passion for organization – planning, coordinating, and multitasking come naturally.
- Structured and reliable working style with a strong sense of ownership.
- Solution-oriented approach to challenges.
- Strong service awareness and dedication to customer satisfaction.
- Excellent communication skills with both customers and technical staff.
- Collaborative team spirit.
- German language skills at B1 level or higher.
Preferred Qualifications:
- Experience in dispatching, coordination, or customer service
- Familiarity with ticketing or dispatch software
What Our Client Offers
- 100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).
- Full-Time Employment: A stable, permanent position with regular working hours.
- Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.
- Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.
- Long-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor.
Originally posted on Himalayas