贷款操作员

The Mortgage Loan Setup Specialist streamlines the front end of the mortgage process by completing all third‑party order-outs, verifications, initial disclosures readiness, and pre-processing file scrubs. This role ensures files are accurate, compliant, and fully documented so they can move quickly from application to processing/underwriting.
Key Responsibilities

• Third‑party orders and verifications
• Order Evidence of Insurance (EOI), Replacement Cost Estimator (RCE), and insurance invoices

• Obtain Written and Verbal Verifications of Employment (WVOE/VVOE)

• Request Verifications of Mortgage (VOM) and Verifications of Rent (VOR)

• Order IRS tax transcripts (4506‑C) and credit supplements

• Secure collection and debt payoff statements

• Order appraisal through approved AMCs

• Pull flood certifications

• Run DataVerify (or equivalent) reports

• Validate property address via USPS

• HOA/condo and insurance documentation
• Obtain Master Insurance and HOA certifications/questionnaires

• Coordinate condo project review/approval as required (agency/investor)

• Title and payoff coordination
• Request title work and manage title/escrow contacts

• Order mortgage payoffs and confirm demands align with closing timelines

• Compliance and disclosures readiness
• Prepare/mark files Ready to Send (RTS) for initial disclosure documents

• Confirm data integrity for TRID‑related fields prior to disclosure issuance

• File setup and data integrity
• Perform pre‑processing loan scrub; resolve data gaps and condition placeholders

• Complete and maintain accurate file contact details

• Enter and update loan scrub notes for downstream teams

• Rename/index documents to loan stacking order and LOS standards

• Pull and verify flood, USPS, and data‑validation outputs

• Ensure all order-outs are tracked to SLA and follow up to clear exceptions

Skills Knowledge and Expertise

• 1–3 years of mortgage operations experience in loan setup, disclosures, or processing (preferred)

• Strong working knowledge of:
• Order-outs: EOI, RCE, WVOE/VVOE, VOM/VOR, credit supplements, transcripts (4506‑C), flood certs, appraisal ordering, title requests, payoffs

• HOA/condo documentation (master insurance, HOA certs, condo project eligibility)

• TRID/ECOA basics and initial disclosure readiness requirements

• Loan Origination Systems (e.g., Encompass, ICE), appraisal and credit bureau portals, DataVerify (or similar), flood vendors, USPS tools

• High attention to detail with excellent document indexing and data-entry accuracy

• Strong time management; able to prioritize multiple files and meet SLAs

• Clear written and verbal communication with borrowers, lenders, title/escrow, HOAs, AMCs, and insurance agents

• Problem-solving mindset to resolve documentation gaps and exceptions quickly

• Proficiency with spreadsheets and checklists for pipeline tracking and follow‑ups

Benefits

• Above market salary

• HMO with free dependent

• Paid leave incentives

• Performance based Incentives

• Quarterly Company Events

• In-depth training for career growth

Great Company Culture and HR experience

Originally posted on Himalayas