Senior Consultant, NICE CXone - IEX/WFM
在 TTEC 数字，我们为客户提供培训，以确保他们的员工感到有价值和得到充分支持，因为一个令人惊叹的客户体验是员工第一流程。我们的愿景是一样的，员工知道他们可以壮成长的地方.NICE CXone IEX 高级顾问负责总体开发，测试和交付 NICE CXONE IEX 解决方案。这是一个实践性，高度技术性的角色，用于在业务和技术咨询方面的资产。你将被委托实施 NICE CXOne IEX 软件。需要与各种 WFM 技术有关的技术经验。关键责任包括技术的所有层次，包括 （但不限于）我们产品和功能的设计和开发，单元测试，代码审查，质量检验周期中遇到的问题解决，支持生产环境以及帮助其他开发人员在使用敏捷或布发展过程的团队环境中。#LI-DD1 #Remote 这个职位有资格参加年度激励计划。申请人实际薪酬可能根据地理位置，工作经验，教育和/或技能水平而异。符合条件的员工可获得以下优势：- 医疗，牙科，视觉等。申请人强烈鼓励提前申请。关于我们，TTEC 数字和我们的1800多名员工，这是开拓者参与与增长解决方案，推动了卓越的客户体验 (CX). 我们的姐妹公司 TTEC Engage 是一家6万多名员事服务公司，拥有全球各地的客户服务代表.TTEC Holdings Inc.是数字和 Engage 双方的主营公司。当客户有整体需求时，他们可以从这些独立管理的卓越中心中获取 TTEC 数字和 TTEC 参与。我们也很高兴分享 TTEC 在14个国家获得了2024-2025年基于员工出色经验的伟大工作场所认证.TTEC 是一个自豪的平等机会雇主，所有合格申请人将得到就业考虑不论年龄，种族，颜色，宗教，性别，性取向，性别身份，国籍，残疾.TTEC 是全球最受欢迎的公司。
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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone IEX Senior Consultant is responsible for the overall development, testing and delivery of the NICE CXone IEX solution. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone IEX software. Technical experience with various WFM technologies including NICE CXone IEX will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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What You'll Be Doing
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Influences opportunity strategy to incorporate the right technologies.
- Exercises wide latitude in determining objectives and approaches to client engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success, future concepts, and product offerings.
- Attend meetings and training as required.
- Work with system analyst and project management for the successful completion of a project.
What You'll Bring to the Role
- Bachelor’s degree in computer science, IT, or engineering preferred.
- Design, configuration and deployment experience with NICE CXone IEX required.
- 5 or more years’ experience in NICE CXone and UC environments.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Desire to work in a fast-paced environment.