技术支持专员
Technical Support Specialist
我们是谁：
Motive 通过提供工具，赋能从事实体运营的人员，使他们的工作更安全、更高效、更盈利。前所未有的，安全、运营和财务团队可以在一个系统中管理他们的司机、车辆、设备和车队相关支出。结合行业领先的 AI 技术，Motive 平台为您提供全面的可见性和控制能力，并通过自动化和简化任务显著减少手动工作量。
Motive 为近 10 万客户服务——从财富 500 强企业到小型企业——涵盖广泛的行业，包括交通运输和物流、建筑、能源、现场服务、制造、农业、食品饮料、零售和公共部门。
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职位简介：
作为技术客服专员，您将是客户关于 Motive 相关问题和疑问的主要联系人。您不仅负责通过电话、聊天和电子邮件提供世界级的支持服务，还将有机会定义 Motive 的支持流程，并与我们的团队合作开发和扩展技术客服职能。
您将负责：
- 邮件、聊天和语音支持 - 在太平洋标准时间的工作时间内，通过 Motive 的客服热线、实时聊天功能或客服邮箱处理客户的咨询
- 客户服务分析 - 收集客户支持请求和错误报告，并将发现的问题传达给产品和工程团队以解决这些问题
- 系统评估 - 评估我们现有的工具，并与工程团队合作开发工具，以支持该职能的扩展
我们寻找：
- 对用户有天然的同理心
- 优秀的口头和书面沟通能力
- 英语口语和书面表达为母语或双语水平
- 能够适应轮班工作
- 强大的技术和分析能力
- 需要本科学历
- 至少需要 50 Mbps 有线网络连接
打造多元化和包容性的工作环境是 Motive 的核心价值观之一。我们是平等机会雇主，欢迎来自不同背景、经历、能力和观点的人才。
请查阅我们的候选人隐私声明。
英国候选人隐私声明。
申请人必须有权接收和访问受美国出口管理条例控制的商品和技术。Motive 的政策是要求员工具备相应的授权。
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit to learn more.
About the Role:
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls,chat and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.
What You’ll Do:
- Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
What We’re Looking For:
- Natural instinct to empathize with users
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Comfortable with rotational shifts
- Strong technical and analytical skills
- Bachelor’s degree is required
- Internet requirement of at least 50 Mbps wired internet connection
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Originally posted on Himalayas