双语客户服务代表（西班牙语）
Bilingual Customer Service Representative - (Spanish Speaking)
关于 Huzzle 在 Huzzle,我们将杰出人才与英国，美国，加拿大，欧洲和澳大利亚领先公司的顶级机会联系起来。我们的客户包括快速增长的初创企业，数字机构，SaaS 公司以及在行业中支持技术的商业，如 MarTech,FinTech,EdTech 和电子商务。不同于传统外包代理机构，我们直接与创新公司进行配合，你成为团队的有价值成员。角色类型：全职参与：独立承包商工作总结 我们正在寻找一个多方位和专业的双语客户服务代表加入我们不断发展的团队。在这个角色中，你将成为我们多元化的客户群的主要联系点，提供英语和西班牙语的无支持。这是一个关键的位置，确保每个客户无论他们的母语如何都获得了特殊的体验。如果你是一个清晰的沟通者，在快速发展环境中繁荣并喜欢解决问题时，我们希望听到你的意见。主要责任 · 管理入口和出口电话以英语和 西班牙语进行专业化 · 处理客户查询，解决投诉，并提供有关产品或服务的准确信息 · 保持公司数据库中所有客户互动的详细和准确记录 · 在确保客户流交付时，将复杂的问题扩展到适当部门 · 与通话质量，解决时间和客户满意度相关的关键绩效指标 (KPIs) 相遇或超过要求 · 英语和西班牙语 （书面和口头）的流利 ·在客户服务或呼叫中心环境中的经验 ·强有力的积极倾听技能以及对客户需求表现同情的能力 ·熟练使用基本计算机系统和 CRM 软件 · 与客户交谈时多任务和不同的软件应用程序之间导航的能力。· 远程调用中心设置的前经验 完全远程：从任何地方与国际团队一起工作 职业发展：加入 SaaS,MarTech 和 B2B 服务中的公司 同行社区：连接我们网络中高绩效的销售专业人士 持续支持：在入学之前和后获得 Huzzle 的指导 原创发布于喜马拉雅山
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About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.
Key Responsibilities
- Manage inbound and outbound calls professionally in both English and Spanish
- Address customer inquiries, resolve complaints, and provide accurate information about products or services
- Maintain detailed and accurate records of all customer interactions within the company database
- Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
- Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction
Requirements
- Fluency in both English and Spanish (written and verbal)
- Proven experience in a customer service or call center environment
- Strong active listening skills and the ability to demonstrate empathy toward customer needs
- Proficiency with basic computer systems and CRM software
- Ability to multitask and navigate between different software applications while speaking with customers.
- Previous experience in a remote call center setting
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
Originally posted on Himalayas