解决方案工程师 | [远程 | 中东和北非地区]
Solution Engineer | [Remote | MENA]
关于MoneyHash
MoneyHash正在构建基于API的支付基础设施的未来。我们的易安装API在不同地区、功能和使用场景中整合了收入流程。我们为客户节省时间与成本，提升产品性能，解锁新的商业机会，并减少技术债务。
我们是新兴市场中增长最快的支付基础设施公司之一，我们深知组建一支优秀的团队对于实现我们的潜力至关重要。在MoneyHash，我们推崇人类同理心以及工作卓越。加入我们，一起探索这段旅程！
你的团队
在MoneyHash，客户解决方案与交付团队是我们的产品面向商户的窗口。我们的使命是：
- 设计并交付定制化的、具有前瞻性的解决方案，解决复杂的支付需求和商户痛点
- 提供无缝的上架体验，帮助客户实现长期成功
- 通过数据驱动的洞察持续提升支付性能并发现增长机会
- 跟踪金融科技趋势，帮助客户更快、更智能地扩展业务
你将加入一个思维敏捷、志向远大的团队，他们非常重视对客户的影响力。作为解决方案工程师，你将在塑造商户体验方面发挥关键作用。
你将负责的工作
- 为每位商户设计端到端的支付流程，从现状分析到未来架构设计，通常涉及复杂的第三方集成
- 与客户进行策略会议，了解他们的业务目标并推荐可扩展、高效的解决方案
- 主导技术集成过程——从API和SDK测试到指导商户完成上架和实施的最佳实践
- 指导商户优化其支付栈——涵盖结账用户体验、认证、支付流程和付款等方面
- 创建并维护技术文档、实施手册和故障排除指南
- 构建或推荐工具以改进和扩展集成流程
- 与销售、产品、工程和客户成功团队紧密合作，确保顺畅的商户体验并收集产品反馈
- 在需要时前往客户现场提供现场技术支持和实施
如果你符合以下条件，将非常适合这个职位
- 有5年以上使用API和SDK进行技术实施的经验
- 有金融科技背景，尤其是支付领域
- 有相关经验
查看英文原文
About MoneyHash
MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, boosting product performance, unlocking new business opportunities, and reducing tech debt.
We're one of the fastest-growing payment infrastructure companies in emerging markets, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!
Your Team
At MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:
- Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points
- Provide a seamless onboarding experience that sets our customers up for long-term success
- Continuously improve payment performance and uncover growth opportunities through data-driven insights
- Stay ahead of fintech trends to help our customers scale faster and smarter
You'll be joining a team of sharp, ambitious individuals who care deeply about customer impact. As a Solution Engineer, you'll play a key role in shaping the merchant experience to drive success.
What You'll Be Doing
- Design the end-to-end payments journey for each merchant, from current-state analysis to future-state architecture, often involving complex third-party integrations
- Lead strategy sessions with customers to understand their business objectives and recommend scalable, efficient solutions
- Own the technical integration process—from API and SDK testing to guiding merchants through onboarding and implementation best practices
- Advise merchants on optimizing their payment stack—covering areas like checkout UX, authentication, payment flows, and payouts
- Create and maintain technical docs, implementation playbooks, and troubleshooting guides
- Build or recommend tooling to improve and scale the integration process
- Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure a smooth merchant experience and surface product feedback
- Travel to customer sites when needed for hands-on technical support and implementation
You’ll Be Great for This Role If You
- Have 5+ years of experience leading technical implementations with APIs and SDKs
- Have a background in fintech, especially payments
- Have a strong grasp of complex API architectures and have developed applications
- Can confidently break down complex integration challenges and communicate with both technical and non-technical audiences
- Have a strong track record of delivering measurable outcomes and business value for customers
- Demonstrate exceptional written and verbal communication skills, with the ability to clearly explain complex technical topics to both technical and non-technical audiences, including C-level stakeholders and frontline teams
- Know how to run effective customer meetings and discovery workshops
- Are organized, able to manage multiple merchants at once, and comfortable operating in a fast-paced, high-stakes environment
- Are fluent in English, (Arabic is a plus)
Your First 90 Days
Your first 90 days are designed to get you confidently working with our product, customers, and technical solutions. You’ll learn how MoneyHash and payment flows work, get hands-on with our platform and APIs, and shadow customer conversations and solutioning sessions from day one.
As you build context, you’ll take ownership of technical discovery, demos, and integration discussions. By the end of your first 90 days, you’ll be confidently supporting customers and prospects with tailored technical solutions and owning your part of the sales and delivery process.
How We Work at MoneyHash
Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:
- Respect. We’re a global team and value diversity, empathy, and honest dialogue.
- Humility. We give and receive feedback with openness, leaving egos at the door.
- Flexibility. We adapt quickly, learn constantly, and step up where needed.
- Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.
Where we work: Remote-first across EMEA time zones, with an annual in-person retreat to bring the team together.
Compensation Package
Competitive salary - stock options - health insurance - professional development stipend - wellness stipend - tech allowance - equipment financing program - annual in-person retreat - team engagement initiatives
Originally posted on Himalayas