客户成功架构师，公共部门
Customer Success Architect, Public Sector
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点茁壮成长，用尖端技术和大胆的思维解决现实世界的问题。在这里，每个人都有发言权，每个想法都至关重要。如果你准备好与同样充满热情的人一起，开展职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每一件事，并利用它来增强每个人所能产生的影响。如果你热衷于解决现实问题，并与最优秀的人才一起构思创意，我们邀请你加入我们！
这个职位是远程办公，但距离不是影响的障碍。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、问责制和共同成功的文化，你的工作真正有意义。
职位概述
作为公共部门客户成功架构师，你将作为值得信赖的技术顾问，致力于帮助政府机构、国防组织和公共部门机构成功采用、集成、扩展和优化Palo Alto Networks的安全解决方案。在这个关键的售后角色中，你将弥合复杂的机构任务目标与先进的网络安全能力之间的差距。你的技术领导力将直接推动任务成功，最大化公共部门技术投资的回报率，并增强国家和利益相关者的网络安全韧性。
主要职责
- 作为公共部门客户的Palo Alto Networks安全产品组合主题专家（SME），指导机构架构师、安全运营中心（SOC）负责人和IT主管完成复杂部署、技术需求、定制自动化脚本和量身定制的操作指导
- 确保所有安全解决方案符合公共部门的合规性和安全框架，包括FedRAMP、NIST SP 800-53、FISMA、CMMC和零信任架构要求
- 与内部产品、工程和公共部门销售/解决方案工程团队紧密合作，代表政府客户
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Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
As a Public Sector Customer Success Architect, you will serve as a trusted technical advisor dedicated to enabling government agencies, defense organizations, and public sector institutions to successfully adopt, integrate, scale, and optimize Palo Alto Networks' security solutions. In this critical post-purchase role, you will bridge the gap between complex agency mission objectives and advanced cybersecurity capabilities. Your technical leadership will directly drive mission success, maximize ROI on public sector technology investments, and enhance national and constituent cybersecurity resilience.
Key Responsibilities
- Serve as the Subject Matter Expert (SME) on Palo Alto Networks' security portfolio for Public Sector clients, guiding agency architects, Security Operations Center (SOC) leads, and IT directors through complex deployments, technical requirements, custom automation scripting, and tailored operational guidance
- Ensure all security solutions align with public sector compliance and security frameworks, including FedRAMP, NIST SP 800-53, FISMA, CMMC, and Zero Trust Architecture mandates
- Partner closely with internal Product, Engineering, and Public Sector Sales/Solutions Engineering teams to represent government customer requirements, influence product roadmaps, and facilitate resolution for high-severity, mission-critical incidents
- Translate technical solutions, edge-case fixes, and Public Sector deployment patterns into standardized knowledge base articles, deployment guides, and playbook templates to drive scalable customer enablement across federal, state, and local entities
- Conduct architectural reviews and maturity assessments to ensure customer SOC environments fully leverage XDR, SIEM, SOAR, and Cloud Security capabilities while automating security response workflows to reduce Mean Time to Respond (MTTR) within highly regulated networks
Qualifications
- 5+ years of experience in Security Operations (SOC), Security Engineering, or Cyber Incident Response within SIEM, SOAR, SOC, and/or XDR/EDR environments
- Public Sector Experience: Demonstrated understanding of federal, state, or defense agency IT environments, procurement workflows, and public sector compliance frameworks (NIST, FISMA, FedRAMP, CMMC, DoD Cloud Computing SRG).
- Cloud & Infrastructure Proficiency: Familiarity with multicloud technologies (AWS GovCloud, Azure Government, GCP) and public sector cloud security use cases
- Technical Scripting: Proficiency in scripting with Python and/or JavaScript for API integrations and security orchestration automation
- Stakeholder Management & Relationship Building: Proven capability in customer-facing roles, managing public sector technical stakeholders, building strong inter-agency relationships, and communicating complex cybersecurity concepts to diverse audiences
- Agility & Execution: Ability to thrive in a fast-paced environment, managing multiple priority agency initiatives under pressure
Preferred Qualifications
- Advanced Domain Experience: Experience with Attack Surface Management (ASM), Cloud Native Application Protection Platforms (CNAPP), or Zero Trust Network Access (ZTNA) in public sector architectures
- Industry Certifications: CISSP, CISM, CCSP, Palo Alto Networks Certified Network Security Consultant (PCNSC), or Palo Alto Networks Certified Security Automation Engineer (PCSAE).
- Military Experience is a plus
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$86,400.00 - $139,700.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Originally posted on Himalayas