客户成功经理
Customer Success Manager
我们是谁
Typeform 是一个与众不同的表单构建工具。我们帮助超过 15 万家企业通过人们喜欢使用的表单、调查和测验收集所需的数据。设计上引人注目，使用起来轻松便捷，Typeform 每年带来 5 亿次响应，并与 Slack、Zapier 和 Hubspot 等关键工具集成。
我们特别期待招聘一位位于 ET 时区的人才，以扩大我们在该地区的影响力。
团队介绍
客户成功团队专注于帮助企业客户探索 Typeform 的可能性。我们与企业客户在整个生命周期中合作，确保他们能够充分发挥 Typeform 的潜力。通过在不同生命周期阶段主动与客户互动，我们保持作为可信顾问的角色，并与企业客户一起持续成长。
我们始终相信，Typeform 能够赋能客户与团队成员及客户建立有意义的关系。这种理念驱使我们致力于为客户实现关键流程，并维护牢固的核心关系。
职位介绍
作为客户成功经理，您将主要负责与 Typeform 的企业客户合作，帮助他们实现业务目标。您将与购买了企业版的客户以及已升级的现有客户合作，推动激活、持续采用、留存，并建立持久的合作关系。
作为产品和客户专家，您将提供建议，识别潜在障碍，并利用内部工具主动发现客户扩展用例的机会。您将通过产品培训、教育、用例探索和风险预防与缓解来取得成果，以持续改进并影响客户体验。
如果您充满好奇心，富有创造力，喜欢解决问题，帮助客户发现新机会，分析数据，并从不断迭代和改进流程中获得满足感，那么您非常适合这个职位
您将负责
- 在客户生命周期的关键时刻与其合作，了解他们的需求，并指导他们如何使用 Typeform 实现目标
- 介绍新的机会以扩展使用并优化客户体验
- 使用内部工具监控客户健康状况、使用指标和
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Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence.
About the Team
The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.
About the Role
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes
What you’ll do
- Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- Introduce new opportunities to expand usage and optimize client experiences
- Use internal tools to monitor customer health, usage metrics, and progress
- Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- Identify expansion opportunities and negotiate and close renewals
- Deliver account reviews and information around trends to leadership and cross functional teams
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
What you bring
- Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
- Process-driven and analytical
- Can identify and communicate trends in their book of business
- Strong written and verbal communication skills
- Ability to breakdown and communicate technical terminology in a non-technical manner
- A passion for delivering the quality level of service
- Natural curiosity and enthusiasm
- A team-focused, collaborative instinct
- Flexible, open to change, and a sense of humor never hurts!
Extra awesome:
- You’re excited about the tools
- Time and work management skills to prioritize customer engagements and requests
- Previous experience working in a fast-paced organization
No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range
$65,000—$95,000 USD
*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
Originally posted on Himalayas