云运维工程师
Cloud Operations Engineer
在Verint，我们相信客户互动是每个全球品牌的核心。我们的使命是通过提供客户体验自动化，帮助组织提升客户体验（CX）并提高员工生产力。我们招募充满热情、富有创造力且有驱动力的创新者，以应对不断变化的市场挑战，并为我们的客户提供有影响力的结果。我们致力于吸引和留住才华横溢、多元化且积极进取的团队，营造一个协作的环境，开放地庆祝各种文化，并提供个人和职业发展的机会。了解更多信息，请访问www.verint.com。
职位职能概述：
我们正在寻找一位技术娴熟的云运维工程师加入我们的云运维团队。该职位负责支持管理云基础设施，这些基础设施支持Verint产品组合中的各类应用，并确保对底层平台的故障排除、维护、配置和可用性的保障。
理想的候选人热爱系统管理，具备为内部和外部客户提供支持的知识，热衷于为现代技术、安全、文档、可靠性以及持续改进的文化做出贡献。作为分布式全球团队的一部分，该职位还负责为关键环境提供7x24小时的运维支持。
主要职责和关键责任：
- 在整个Verint产品组合的云环境中及其底层平台上支持和维护生产环境的基础设施。
- 排查并解决与云基础设施相关的各种事件。
- 根据客户需求和业务需求升级和修改基础设施。
交付与协作
- 配置新的环境和基础设施，以支持Verint产品组合。
- 与支持、工程和专业服务团队紧密合作，交付内部项目和面向客户的任务。
- 使用以下技术：
- JIRA/Confluence
- ServiceNow
- Windows和Linux EC2实例
- AWS、Azure和GCP平台
- 部署流水线和工具
- SQL Server
文档与知识管理
- 开发和维护内部知识库，减少部落知识，提高团队可扩展性。
- 参与跨团队的知识共享会议、文档工作和流程标准化。
项目领导力
查看英文原文
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
We are looking for a highly skilled Cloud Operations Engineer to join our Cloud Operations team. This role supports the management of the Cloud Infrastructure that facilitates our applications across the breadth of the Verint product portfolio, and provides the assurance needed to troubleshoot, maintain, provision and ensure availability of the underlying platforms.
The ideal candidate is passionate about systems administration, knowledgeable across providing support to internal and external clients, and excited to contribute to a culture of modern technology, security, documentation, reliability, and continuous improvement. As part of a distributed global team, this role also helps provide 24/7 operational coverage for critical environments.
Principal Duties and Essential Responsibilities:
- Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
- Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
- Upgrade and modify infrastructure as needed to support client and business needs.
Delivery & Collaboration
- Provision new environments and infrastructure that support the Verint product portfolio.
- Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
- Work with technologies such as:
- JIRA/Confluence
- ServiceNow
- Windows and Linux EC2 Instances
- AWS, Azure, and GCP Platforms
- Deployment Pipelines and Tools
- SQL Server
Documentation & Knowledge Management
- Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
- Participate in cross-team knowledge transfer sessions, documentation efforts, and process standardization.
Project Leadership
- Co-lead or support major infrastructure improvement initiatives, including major platform upgrades (e.g., Windows OS modernization projects), security initiatives (e.g., PCI compliance)
- Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
- Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.
Minimum Requirements:
- 3 years in Cloud Operations and Systems Administration with cloud platforms
- Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
- 3 years experience managing Windows and Linux solutions
- Strong experience collaborating with cross-functional stakeholders
- 3 years experience working in Windows Server administration and cloud platforms
- 3 years experience working with Web-Based solutions including WebLogic and Tomcat
- Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
- Experience dealing directly with clients in a support, project, or delivery role
- 2 years experience working in ITIL Framework including Incident, Problem and Change Management
- Ability to work effectively in a distributed, collaborative environment
Preferred Skills:
· Experience working with Windows Server, SQL Server and Linux based-systems in a software company providing Managed Services and/or Cloud Based Solutions
- Familiarity with managing production and delivery for large-scale ERP solutions in the Cloud
- Familiarity with DataDog and/or systems monitoring best-practices
- Understanding of cloud security concepts, including encryption and access management
- Understanding of networking concepts and certificate management practices
- Experience working in a customer relationship management capacity
Originally posted on Himalayas