Focus Member Coordinator
我们很高兴与内部团队分享这一机会。工作总结 在安全骑行健康，我们致力于确保交通运输永远不会成为关心的障碍特别是对于最脆弱的人口。作为焦点成员协调员，你将通过一个基于层次的服务模式为优先级的成员提供积极的白手套支持。这个角色融合了同情感，操作精度和解决问题，以确保每个乘坐都会无地执行。你将监控驾驶仪表板，提前确认细节，并担任成员询问的主要联系地点，专业化和护理地解决问题。通过与路由，网络和运营团队密切合作，你将在保护最需要护理的人获得护理方面发挥直接作用。主要责任白手套成员支持 · 为焦点会员提供高质量的个性化服务，确保他们的独特需求得到同情心和效率的满足。· 在指导层指定的成员领导下，积极确认并支持即将到来的行程。·通过焦点会員电话线实时协助，以 takt 和专业精神处理查询和移动住宿。·监控关注成员仪表板，以追踪关键指标，活跃会员和过期日期。· 识别并加剧错误，差异或潜在的服务问题。· 保持准确记录来确保连续性和服务质量。跨团队合作。· 与路由，网络和会员服务团队合作解决问题，在影响成员之前。· 分享见解和反以改善工作流程和增强会员体验。· 确保支持 Focus 会员的所有利益相关者之间一致，清晰的沟通。倡导与任务调整。· 做为 Focus 会员的倡导者，确保他们的需求按安全 Ride 使命优先考虑。· 维护安全驾驶的同情心，专业性和成员优先服务标准。要求资格 · 高中文凭或相等级。·强大的沟通技能 （口头，书面和电话）. · 在会员或客户互动中表现出同情心和专业精神以及解决问题的能力。·在快速发展环境中管理多项重点的能力。· 在会員或客户交往中表现出的同情心与专业性以及解决问题能力。
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We’re excited to share this opportunity with our internal team.
Job Summary
At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most.
Key Responsibilities
White-Glove Member Support
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency.
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
- Provide real-time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism.
Dashboard & Data Management
- Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates.
- Identify and escalate errors, discrepancies, or potential service issues.
- Maintain accurate records to ensure continuity and quality of service.
Cross-Team Collaboration
- Partner with Routing, Network, and Member Services teams to resolve issues before they impact members.
- Share insights and feedback to improve workflows and enhance member experience.
- Ensure consistent, clear communication across all stakeholders supporting Focus Members.
Advocacy & Mission Alignment
- Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission.
- Uphold SafeRide’s standards of compassion, professionalism, and member-first service delivery.
Required Qualifications
- High school diploma or equivalent.
- Strong communication skills (verbal, written, and phone-based).
- Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.
Preferred Qualifications
- Associate’s degree in Healthcare, Communications, or related discipline.
- Familiarity with dashboards, reporting tools, or CRM systems.
- Prior exposure to working with vulnerable or high-acuity populations.
- Experience in healthcare services, transportation coordination, or member services.
Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
- Competitive salary, annual bonus opportunities, and equity options
- Remote with flexible hours
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
- Career growth and development opportunities in a mission-driven organization
SafeRide Summary
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
Originally posted on Himalayas