支持工程师
Support Engineer
关于Semble
Semble是私人医疗保健的护理协调平台。超过16,000名来自80多个专科的医疗专业人员每天依靠Semble来通过一个连接的平台管理排班、电子健康记录、计费和患者体验。我们是一个在英国和欧洲拥有130多名员工的快速增长团队，由领先的投资者支持，并由三个文化驱动因素团结在一起，而不是墙上张贴的价值观！
- 影响力：我们解决真正重要的问题。
- 协作：我们共同努力取得更多成果。
- 人文关怀：同理心不是我们谈论的东西，而是我们每天工作的态度。
职位描述
每天，医生、诊所经理和临床团队都依赖Semble为他们的患者提供护理。当他们需要帮助时，我们的客户支持团队就是从挫败感转向信心的关键。我们正在寻找一名支持工程师，作为技术支持的第一线，通过所有沟通渠道回答问题并排查技术问题。
我们希望你具备以下条件
- 客户服务：监控并回应新老客户的技朮支持请求，确保及时有效的帮助。
- 沟通能力：清晰地向技术和非技术受众传达技术信息，内部和外部皆可。
- 问题解决能力：主动诊断和解决技术问题，对案件负责，并与团队合作提供解决方案。
- 写作能力：创建和更新文档、解决步骤、帮助中心故障排除文章和技术支持常见问题解答。
你将获得的回报
知道你做的事情有意义所带来的巨大满足感：塑造医疗保健的未来！
- 自主权和责任感——我们会设定愿景并分享背景，然后信任你去推进——这就是我们雇佣你的原因！
- 36天休假：25天假期+银行假日+3天额外假期（生日和“感觉良好”假期）——我们希望你真的去休假，以充电和休息。
- 私人健康保险——涵盖身体和心理健康，以及牙科和眼科！
- 混合和灵活的工作环境——可以在英国任何地方工作，也可以在欧洲部分地区灵活工作。你决定去办公室的频率。
- 获得你需要的技术设备——你将获得最新的MacBook（除非你更喜欢Windows），并可以从广泛的设备中选择，以建立符合人体工学的居家办公环境。
- 工作氛围
查看英文原文
About Semble
Semble is the care orchestration platform for private healthcare. More than 16,000 healthcare professionals across 80+ specialties rely on Semble every day to manage scheduling, electronic health records, billing and patient experience through one connected platform. We're a growing team of 130+ people across the UK and Europe, backed by leading investors and united by three cultural drivers, not values on a wall!
- Impact: we solve problems that matter.
- Collaboration: we achieve more together.
- Human Touch: empathy isn't something we talk about, it's how we work every day.
The role
Every day, doctors, practice managers and clinic teams depend on Semble to deliver care to their patients. When they need help, our Customer Support team is the difference between frustration and confidence. We're looking for a Support Engineer who will serve as the first line of technical support, answering questions and troubleshooting technical problems across all communication channels.
What we're looking for
- Customer service: Monitor and respond to technical support requests from new and existing clients, ensuring prompt and effective assistance.
- Communication skills: Clearly communicate technical information to both technical and non-technical audiences, internally and externally.
- Problem-solving: Proactively diagnose and resolve technical issues, taking ownership of cases and collaborating with teams to deliver solutions.
- Writing skills: Create and update documentation, resolution steps, help centre troubleshooting articles, and technical support FAQs.
What you’ll receive in return
The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
- Autonomy and ownership –we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good ’days) - that we will expect you to actually take so you can recharge and rest.
- Private Health Insurance – covering physical and mental health, as well as dental and optical!
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
- Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.