全国客户联络专员
National Account Client Liaison
职位名称：国家客户联络专员
工作地点：完全远程
Group Benefit Solutions 为中型和大型公司提供全面的保险和缺勤管理解决方案。我们的工作有助于打造更健康、更快乐、更安全的员工队伍，为纽约人寿在我们需要的时候挺身而出的声誉做出贡献。在这里，你将直接设计、实施并支持这些直接影响员工生活的解决方案。我们核心业务是通过缺勤、意外、残疾、自愿福利和人寿保险解决方案，为人们提供财务保障和安心感。点击此处了解有关团体福利解决方案的更多信息。
职位概述：
国家客户联络专员将作为高接触度的嵌入式服务联络人，支持客户的残疾和休假计划，包括短期残疾（STD）、长期残疾（LTD）、多州法定计划（纽约州、新泽西州、华盛顿州、科罗拉多州、特拉华州）以及《家庭与医疗假法案》（FMLA）。
该职位将直接访问客户系统，并作为客户人力资源团队的真正延伸。该职位负责休假和索赔的全流程协调，同时提供管家级别的员工支持，积极管理休假数据、流程和生命周期事件。
你将负责的工作内容：
索赔与员工支持 / 升级处理
- 作为HR和员工的主要联系人，管理STD、LTD、FMLA和州级计划的相关咨询。
- • 与索赔团队合作，支持及时裁决并确保员工体验顺畅。
- • 识别、管理和解决索赔问题，包括延误、差异和复杂案例。
- • 升级趋势或系统性问题，并提供见解以改进流程和结果。
休假管理与生命周期管理
• 管理完整的休假流程，包括申请、跟踪和返岗协调。
• 在客户系统中维护准确的休假记录，并确保与NYL系统一致。
• 跟踪休假状态、时长和关键里程碑，同时确保正确的休假类型放置和合规性。
• 向索赔团队提供准确且及时的数据（例如，离职日期、返岗日期、薪资、工作时数）。
多州休假与残疾协调
• 协助管理纽约州、新泽西州、华盛顿州、科罗拉多州和特拉华州的休假计划，协调STD、LTD和FMLA。
• 确保各计划之间的福利正确对齐和协调。
• 教育HR和员工了解资格、覆盖范围和计划之间的相互作用。
• 监控并解决重叠、耗尽和资格问题。
报告与洞察
• 审查报告
查看英文原文
Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The National Account Client Liaison will serve as a high-touch, embedded service liaison supporting the client’s disability and leave programs, including STD, LTD, multi-state statutory programs (NY, NJ, WA, CO, DE), and FMLA.
This role will operate with direct access to client systems and function as a true extension of the client’s HR team. The position is responsible for end-to-end leave and claim coordination, delivering concierge-level employee support while actively managing leave data, workflows, and lifecycle events.
What You'll Do:
Claims & Employee Support / Escalation
- Serve as the primary point of contact for HR and employees, managing inquiries across STD, LTD, FMLA, and state programs.
- • Partner with claims teams to support timely adjudication and ensure a seamless employee experience.
- • Identify, manage, and resolve claim issues, including delays, discrepancies, and complex cases.
- • Escalate trends or systemic issues and provide insights to improve processes and outcomes.
Leave Administration & Lifecycle Management
• Manage the end-to-end leave process, including intake, tracking, and return-to-work coordination.
• Maintain accurate leave records within client systems and ensure alignment with NYL systems.
• Track leave status, durations, and key milestones while ensuring correct leave type placement and compliance.
• Provide accurate and timely data to claims teams (e.g., LDW, RTW dates, pay, hours worked).
Multi-State Leave & Disability Coordination
• Support administration of NY, NJ, WA, CO, and DE leave programs in coordination with STD, LTD, and FMLA.
• Ensure proper alignment and coordination of benefits across programs.
• Educate HR and employees on eligibility, coverage, and program interactions.
• Monitor and address overlaps, exhaustion, and eligibility issues.
Reporting & Insights
• Review reports across systems to ensure accuracy and consistency.
• Identify and resolve data inconsistencies and discrepancies.
• Analyze trends and provide insights to drive improvements and inform decision-making.
What You'll Bring:
- 3+ years disability and leave management experience
- • Strong expertise in NY, NJ, WA, CO, DE programs
- • Experience working with HRIS/leave systems
- • Ability to manage high-volume, fast-paced environments
- • Strong communication and problem-solving skills
Pay Transparency
Salary range: $60,000-$85,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit ourNYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one ofFortune’sWorld’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .
Job Requisition ID: 93956
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Originally posted on Himalayas