客户应收账款专员I
Client Accounts Receivable Specialist I
在TreviPay，我们相信忠诚始于支付。成千上万的卖家使用我们的全球B2B支付和发票网络，为买家提供选择和便利，开拓新市场并自动化应收账款。通过与顶级电子商务和ERP解决方案的集成以及灵活的贸易信用选项，TreviPay拥有40年的经验，为制造业、零售业和运输业的领导者服务。
TreviPay员工每天都在一个支持性、协作性和创业性的环境中受到挑战和激励。TreviPay在35个国家运营，设有堪萨斯、墨西哥城、圣何塞（哥斯达黎加）、莱茵河畔里尔（荷兰）和墨尔本（澳大利亚）的办公室。
此客户应收账款专员职位需要一位自我驱动、注重结果、充满热情的个人，在我们的B2B项目中负责各种收款和应收账款工作，包括与内部团队及外部客户、顾客和商户互动。
客户应收账款专员I的主要职责和职责
• 促进执行TreviPay的标准操作流程（SOP），以支持B2B收款工作
• 在所有互动中提供卓越的客户体验，包括电话、电子邮件和会议，与内部和外部利益相关者沟通
• 接听来电，进行外拨电话，并成功回应客户咨询
• 达成或超越部门KPI（逾期率，60%以上）
• 展示能够达成或超越质量和生产力绩效期望的能力
• 准确及时地回应客户/客户的咨询
• 回应信息请求，如付款历史和未结发票请求，并根据需要导航核心系统
• 展示解决根本原因的能力，帮助客户实现未来的成功
资格能力/技能
• 能够多任务处理并做出常规决策
• 能够快速且准确地同时工作
• 能够按时完成任务
• 以客户为中心的焦点和专业的举止
• 强大的沟通能力，包括写作、演讲和积极倾听
• 积极的出勤率、可靠性和可靠性
• 有评估、优先处理和平衡日常工作的实际能力
• 熟练掌握Windows应用程序，包括Outlook，中级Word和Excel
• 注重细节
• 有同理心地倾听
工作经验
• 0-1年经验优先
教育（高中文凭、副学士、学士、硕士）
• 高中/大学/本科
查看英文原文
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
This Client AR Specialist role is for a self-motivated, results oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants.
Principal Duties and Responsibilities for Client Accounts Receivable Specialist I
• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
• Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
• Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
• Meet/exceed departmental KPI's (past-due rate, 60+%)
• Demonstrate the ability to meet/exceed both quality and productivity performance expectations
• Respond to customer/client inquiries in an accurate and timely manner
• Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
• Demonstrate the ability to solve for root cause, helping to set customers up for future success
Qualifications Competencies/Skills
• Ability to multi-task and make routine decisions
• Ability to work quickly and accurately simultaneously
• Ability to meet deadlines
• Customer-centric focus and professional demeanor
• Strong communication skills including writing, speaking and active listening
• Positive attendance, dependability, and reliability
• Proven ability to assess, prioritize, and balance daily workload
• Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
• Attention to detail
• Listens with empathy
Years of Experience
• 0-1 years of experience preferred Education (High School Diploma, Associate, Bachelors, Masters)
• High School/ College/ Bachelor Degree preferred
What is in it for me?
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attitude
- Career development opportunities
- An open-door policy which means your voice will always be heard
- A robust Employee Referral program
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective
Originally posted on Himalayas