紧急状态西班牙语客服代表 - 佛罗里达州居民
Spanish Customer Service Representatives - Emergency (Virginia State Residents)
我们是萨瑟兰，我们正在寻找双语客户服务/紧急服务代表。必须在西班牙语和英语中兼具双语能力) 加入我们并支持我们的公共服务客户之一，同时与领先的技术和系统以及专业领导者和同行团队合作以支持你。由于我们的客户是一个公共服务机构，因此我们24小时为他们及其客户提供支持。员工必须有充分可用性工作各种轮班，至少能够工作一个周末天。应急服务代理将通过电话，电子邮件，聊天和信件为客户提供优质的客户服务，创造可持续价值。包括：· 代理人将处理各种类型的客户服务呼叫 （即服务请求，收费问题，节能咨询等）. · 将处理与停电和其他紧急情况有关的呼叫。·必须是积极的倾听者，能够利用探究问题的技能来提供解决方案。· 代理商还会教育客户关于供应商和能源选择计划。我们提供的：· 每小时利率 · 医疗，牙科和视觉福利 · 付费培训 & PTO · 晋升机会 • 80% 的前线领导人从内部提名 ·额外的薪酬激励以及月度奖励 & 认可计划 · 员工折扣 · EAP & 健康和健康课程，包括专为萨瑟兰的个人培训师 · 语言和书面沟通能力优秀 · 西班牙语和英语双语 （申请提交后发送测试）· 全职可用性 · 由解决问题和实现目标驱动 ·熟悉微软办公室 · 有强大的多任务技能在客户服务方面的经验 · 高中文凭或相等。该职位必须从弗吉尼亚州内执行。员工不得在本地区以外工作。通过公司系统，登录记录，安全技术和身份验证程序可以验证工作地点要求的合规性。包括网络摄像头验证。关于我们：作为一个数字化转型公司 - 和 Great Place to Work 认证 - - Sutherland 已经帮助全球客户实现更大的灵活性并改变自动化的客户体验超过35年。我们与世界上一些最知名的品牌合作在数十个行业中，包括银行
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We’re Sutherland and we’re seeking Bilingual Customer Service/Emergency Services Representatives. Must be Bilingual in both Spanish/English)
Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.
The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
- Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
- Will be handling calls related to power outages and other emergency situations.
- Must be an active listener and can leverage probing question skills to provide resolutions.
- Agents will also educate customers on suppliers and energy choice programs.
What we offer:
· Hourly rate
· Medical, dental and vision benefits
· Paid training & PTO
· Advancement opportunities – 80% of our frontline leaders have been promoted from within
· Additional pay incentives as well as monthly rewards & recognition programs
· Employee Discounts
· EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- Excellent verbal and written communication skills
- Bilingual in Spanish and English (testing sent upon application submission)
- Full time availability
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office
- Experienced in customer service with strong multi-tasking skills
- High school diploma or equivalent
This position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.
About us:
As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.