高级总监, 客户教育 - 医疗保健 SaaS
Senior Director, Client Education - Healthcare SaaS
#### 公司简介
Experian 是一家全球性的数据和技术公司，为世界各地的个人和企业创造机会。我们涉足多个市场，从金融服务到医疗保健、汽车、农业、保险等。Experian 投资于人才和先进的新技术，以释放数据的潜力。我们在 32 个国家拥有 25,200 名优秀员工。
#### 职位描述
高级客户教育总监将为服务于 Experian Health 外部客户的培训与发展职能提供战略和运营领导。
您将负责制定并执行一个可扩展、高质量的客户教育计划，涵盖面对面培训、按需电子学习、视频教程、学习实验室和客户学习门户。
您将负责组建和领导由教学设计师和客户教育人员组成的团队，实施现代学习实践，并推动创新，包括负责任地使用 AI 来提高学习内容的速度、质量和规模。
您将成为高级问题解决专家，确保在频繁的产品更新中保持学习体验的时效性，同时可衡量地提升客户的能力、信心和满意度。
- 通过可衡量的教育项目和学习体验，提高客户采用率、自助使用率、产品熟练度和客户满意度。
- 领导我们针对多个 Experian Health 产品的客户教育计划的愿景、策略和多年路线图。
- 领导混合学习解决方案的设计与交付，包括面对面培训、按需电子学习、视频教程和学习实验室，考虑客户实施和持续采用需求。
- 设定教学质量、可访问性和课程一致性标准，涵盖课程内容、操作指南、评估和我们的客户课程目录。
- 向管理层提供容量、优先级和风险见解，以指导投资和资源决策。
- 指导电子学习和培训材料的开发与更新，以跟上频繁的产品和系统更新。
- 建立可扩展的内容创作流程、模板和治理机制，减少手动工作量并缩短内容更新周期。
- 实施和管理客户学习门户（LMS），包括学习计划、注册和报告。
- 应用学习效果评估方法
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#### Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
#### Job Description
The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
- Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
- Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.
- Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.
- Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.
- Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.
- Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.
- Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.
- Apply learning-effectiveness measures and client feedback to improve curricula and delivery.
- Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.
- Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.
#### Qualifications
- 8+ years' experience in Learning & Development
- 8+ years' experience with Client Education
- 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments
- Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users
- Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
- Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
- Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
- Experience contributing to process improvement, automation, or operational transformation plans
- Epic experience is beneficial
- 5+ years' experience managing people
- **10% travel required**
#### Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
**Benefits/Perks:**
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: [https://myexperianbenefits.com/](https://myexperianbenefits.com/)
**Recruitment Fraud Awareness**- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an **@ [experian.com](http://experian.com)** email address.
**Experian will never ask candidates to make any payment** as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit **[experian.com/careers](http://experian.com/careers)**