高级站点可靠性工程师（托管基础设施）
Senior Site Reliability Engineer (Hosted Infra)
Elastic，搜索AI公司，让每个人都能实时使用所有数据找到他们需要的答案——释放企业与个人的潜力。Elastic搜索AI平台被超过50%的财富500强企业使用，将搜索的精准性与AI的智能相结合，使每个人都能加速实现关键成果。通过利用所有结构化和非结构化数据——更有效地保障和保护隐私信息——Elastic基于云的完整解决方案，涵盖搜索、安全和可观测性，帮助组织实现AI的承诺。
#### **职位描述**
我们是云基础设施SRE，负责在4家云服务提供商、70多个全球分布区域以及数以万计的主机上集成、扩展和演进多云基础设施，以支持Elastic Cloud。我们通过自动化、基础设施即代码（IaC）、配置管理以及定制软件解决大规模的难题，减少重复劳动并提升可靠性。
我们也是一个注重人员成长的团队。如果你对这个挑战真正感到兴奋，我们期待你的加入。
#### **你将从事的工作**
- 编写软件以自动化大规模系统——构建内部工具和服务，而不仅仅是运行脚本。
- 优化跨多个云供应商的主机可靠性和生命周期。
- 强化我们的可观测性策略——设计能够推动预防性事件处理而非事后响应的告警和监控系统。
- 扩展全球基础设施，并演进基础设施管理流程以满足不断增长的需求。
- 参与代码审查，分享你的工作，规划我们需要完成的任务，同时指导和被同事指导。
- 参与平衡的SRE值班轮班：响应事件，改进操作手册，参与事后分析，并推动可靠性改进。
#### 你具备的条件
- 在生产环境中通过自动化流程操作大规模云计算（数百台主机或更多）的经验。
- 深入的Linux系统经验——你在终端中调试操作系统层面的问题时得心应手。
- 具备使用Golang构建软件的经验。你也能熟练阅读他人的代码并提供建设性的反馈。
- 熟练在生产环境中使用容器化工作负载。
- 以客户为中心、系统性思维来解决运营问题——你关心系统的稳定性和效率。
查看英文原文
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
#### **What is The Role**
We are Cloud Infrastructure SREs that integrate, scale, and evolve multi-cloud infrastructure across 4 Cloud Service Providers, 70+ globally distributed regions, and tens of thousands of hosts to power Elastic Cloud. We tackle hard problems at scale through automation, Infrastructure as Code (IaC), configuration management, and purpose-built software that eliminates toil and improves reliability.
We're also a team that grows people as well as systems. If that challenge genuinely excites you, we'd love to hear from you.
#### **What You Will Be Doing**
- Engineering software to automate large-scale systems — building internal tools and services, not just running scripts.
- Optimizing the reliability and lifecycle of hosts across multiple cloud providers.
- Strengthening our observability posture — crafting alerting and monitoring systems that drive incident prevention over incident response.
- Scaling global infrastructure and evolving the infrastructure management processes to meet growing demand.
- Contributing to code reviews, sharing your work, planning what we need to do next, and both mentoring and being mentored by teammates.
- Being part of a balanced SRE on-call rotation: responding to incidents, improving runbooks, participating in postmortems, and championing reliability improvements.
#### What You Bring
- Production experience operating large-scale cloud compute (hundreds of hosts or more) via automated workflows.
- Deep experience with Linux systems — you are at home in the terminal debugging at the OS level.
- Experience building software with Golang. You are also comfortable reviewing others' code and offering constructive feedback.
- Proficiency working with containerized workloads in production.
- A customer-first, systems-thinking approach to operational problems — you care about root causes, not just symptoms.
- Comfortable working across time zones in both real-time and asynchronous contexts.
- You contribute clear and maintainable documentation such as software designs, runbooks, architecture diagrams/decisions, postmortems, etc...
- You communicate project status regularly and clearly, flag blockers early, and follow through on action items.
- A sensible approach to AI integration — identifying where AI tools genuinely reduce operational burden and embedding them into workflows without adding complexity.
#### Bonus Points
- Production experience with any of: Terraform/OpenTofu, Puppet/OpenVox, Ansible, Argo CD, Argo Workflows, CUE, Docker, Kubernetes, Ubuntu, or Ubuntu Live Patch.
- Experience being on-call during incidents and using observability tools (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues, quantify impact, and confirm mitigations.
- Hands-on experience engineering solutions with the Elastic Stack.
### **Additional Information - We Take Care of Our People**
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [candidate_accessibility@elastic.co](mailto:candidate_accessibility@elastic.co). We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: [Family and Medical Leave Act (FMLA)](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf) Poster;[Pay Transparency Nondiscrimination Provision](https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) Poster; [Employee Polygraph Protection Act (EPPA)](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppabw.pdf) Poster and [Know Your Rights](https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) (Poster)
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Please see [here](https://www.elastic.co/legal/applicant-privacy-statement) for our Privacy Statement.