AVP, Tech - Change Management & Service Transition.MGN Egypt - Technology Servic
作为服务管理高级经理，你将领导 ITIL 流程的治理，优化和持续改进，重点放在变革管理和服务转型上。你将负责通过识别改善机会，监督技术变革治理并确保成功实现生产实施来推动过程卓越性。关键责任包括监测变革性能，分析变更故障和服务事件，确定根本原因以及执行预防和纠正措施以减少运营风险。你将与技术，运营和业务团队密切合作，确保在生产开始之前满足所有非功能性，操作准备性和合规要求。这项角色还需要建立有意义的过程指标，与 MIS 团队合作定义 KPI,并开发出可操作的服务性能，变化效率，风险趋势和运营效率的仪表板。通过强大的利益相关者参与和数据驱动决策，你将有助于提高服务弹度，治理以及整体技术交付结果。最初发布在喜马拉雅山。
查看英文原文
As a Senior Manager in Service Management, you will lead the governance, optimization, and continuous improvement of ITIL processes, with a strong focus on Change Management and Service Transition. You will be responsible for driving process excellence by identifying improvement opportunities, overseeing technology change governance, and ensuring the successful delivery of production implementations.
Key responsibilities include monitoring change performance, analyzing change failures and service incidents, identifying root causes, and implementing preventive and corrective actions to reduce operational risk. You will collaborate closely with technology, operations, and business teams to ensure that all non-functional, operational readiness, and compliance requirements are met prior to production go-live.
The role also requires establishing meaningful process metrics, defining KPIs in partnership with the MIS team, and developing dashboards that provide actionable insights into service performance, change effectiveness, risk trends, and operational efficiency. Through strong stakeholder engagement and data-driven decision-making, you will contribute to enhancing service resilience, governance, and overall technology delivery outcomes.
Originally posted on Himalayas