V104C - 案例接收协调员 II
V104C - Case Intake Coordinator II
为有抱负、文化多元、充满好奇心的头脑，Job Duck 帮助你发掘并培养你的潜力。我们为你提供与美国雇主合作的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能够生存，更能蓬勃发展。
作为一家生活方式公司，我们确保在这里工作的每个人都能享受愉快的时光，这也是我们自2022年以来每年都获得“最佳工作场所”认证的原因！
职位描述：
加入 Job Duck 担任案件受理协调员，发挥关键作用，为潜在客户创造积极专业的第一印象。在此职位中，你将负责沟通管理、支持案件受理流程，并帮助确保新案件从一开始就能高效处理。你的工作将直接提升客户的整体体验，包括协调信息、支持入职活动以及保持准确的文档记录。
理想的候选人具备条理性、注重细节，并能在多任务处理中提供优质客户服务。如果你喜欢帮助他人，在快节奏环境中茁壮成长，并以保持流程顺畅为荣，那么这个机会适合你。
薪资范围：1,142 美元至 1,220 美元/月
职责包括但不限于：
- 专业且及时地接听来电并回复邮件
- 管理案件受理溢出量，确保所有咨询得到及时处理
- 确保所有记录和信息完整，并准确录入公司系统
- 支持新案件的早期入职活动
- 协助案件经理的受理流程
- 审核、整理并维护客户文档
- 与内部团队协作，支持案件进展和客户服务需求
要求：
• 可靠
• 强大的客户服务技能
• 专业的电话礼仪
• 有销售背景优先
• 质量保证能力
• 英语流利
• 书面和口头沟通能力
• 有条理
• 注重细节
工作时间：
8:00 AM - 5:00 PM [EST][EDT]（美国）
语言：
英语
准备好开始了吗？立即申请，并确保遵循所有说明！
我们的申请流程包含多个阶段，提交申请只是第一步。每位候选人都必须通过每一阶段才能继续流程。
请留意你的邮箱和 WhatsApp，下一步将由招聘人员联系你。
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation.
The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.
Compensation range: 1,142 USD to 1,220 USD Monthly
Responsibilities include, but are not limited to:
- Answer inbound phone calls and respond to emails in a professional and timely manner
- Manage intake overflow and ensure all inquiries are addressed promptly
- Ensure all records and information are complete and accurately entered into company systems
- Support early onboarding activities for new cases
- Assist with case manager intake processes
- Review, organize, and maintain client documentation
- Coordinate with internal teams to support case progression and client service needs
Requirements:
• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas