服务前访问协调员 - 兼职 - 白天 - 远程
Pre-Service Access Coordinator - Part Time - Days - Remote
Christ Hospital Health Network 预服务协调员为我们的患者提供最高水平的客户服务。此职位深知患者互动往往决定了患者医疗体验的基调。该职位与患者联系，安排其预定的服务。这包括在预定服务前协调必要的预服务预约。此外，会从患者处获取人口统计数据并输入到计算机系统中，以支持患者的护理、计费流程，并减少患者在就诊时需要收集的信息量。最后，根据预估金额从患者处收取费用，并根据患者当前的财务状况安排分期付款计划。该职位还必须具备对保险计划、保险法规以及保险福利和覆盖范围的专业知识，以便以患者能够理解并同意的方式解释其服务费用。这些对话内容详细且敏感，因此该职位的人员必须具备自信和同理心来支持这些对话。该职位是患者在安排、预注册和医疗费用需求方面的唯一联系人。
查看英文原文
The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients. This individual understands that this patient interaction often determines the tone for the patients’ healthcare experience. This position has contact with the patient to schedule their ordered services. This includes coordinating pre-service appointments necessary in advance of the ordered service. Additionally, demographic information is obtained from the patient and entered into the computer system that is necessary to support the care of the patient, billing process, and minimizing the amount of information that must be collected when the patient presents for service. Lastly, this position collects payment from the patient as determined by the estimate and arranges payment plans as necessary based on the patient’s current financial situation. This position must also have expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages as they relate to the service rendered, so that the patients cost for the service can be explained in a manner that the patient understands and agrees to. These conversations are detailed and sensitive conversations so this individual must have the confidence yet compassion to support these conversations. This position is the single source of contact for our patients scheduling, pre-registration, and healthcare cost needs.
Originally posted on Himalayas