居家护理虚拟助理
Home Care Virtual Assistant
我们正在招聘
职位名称：居家护理VA调度员/招聘专员
⏰ 全职 - 美国时区；根据客户时区/偏好而定
💰 693 - 866 - 独立承包商
回复时间：
在我们审核完您的资料后，您可以在2周内收到我们的回复。
关于我们：
OLIVIA Professional Solutions 是一家领先的VA招聘机构，专注于为全美居家护理机构提供培训和虚拟助理服务。我们的服务范围包括招聘、排班、入院协调、社交媒体内容管理以及记账。我们确保我们的客户，即居家护理机构，能够获得合适的护理人员，以满足老年人在家的多样化需求。
职位描述：
我们正在寻找一位热情、富有同情心且高度有条理的虚拟调度员加入我们的团队。
成功候选人将负责协调和管理护理人员和客户的日程，确保护理服务的顺利进行。
调度员的主要职责：
与护理人员、客户、家属和其他相关方进行有效沟通
确保护理人员和客户的日程始终得到覆盖，并满足护理计划
根据技能和可用性协调适当的居家护理人员
直接并定期与客户和护理人员解决排班和护理问题
对潜在客户进行回访，安排咨询
将护理人员、客户和沟通数据输入排班软件
在代表我们机构时保持专业、道德和忠诚
遵守所有法律和公司要求
收集反馈以持续改进和提高客户满意度
在所有互动中保护客户隐私和尊严
处理前一天的班次
在5分钟内及时响应管理团队的沟通
招聘专员的主要职责：
每周发布和更新招聘信息
从各种平台（包括Indeed和我们的过往申请人数据库）中寻找候选人
通过电话、电子邮件或短信联系申请人，建立关系，筛选和评估他们，并安排电话面试
提醒申请人面试时间，必要时重新安排
每天重新安排未到场的申请人的面试
每天联系并从休眠的申请人池中招募
协助申请人通过Docusign完成评估、申请和雇佣文件
分析招聘指标数据以改进招聘策略
保持最新状态
查看英文原文
WE ARE HIRING
JOB TITLE: Home Care VA Scheduler/Recruiter
⏰ Full-Time - US Timezone; depends on the client’s timezone/preference
💰$693 - $866 - Independent Contractor
Response Time:
You can expect to hear back from us on your status within 2 weeks after we review the details therein.
ABOUT US:
OLIVIA Professional Solutions is a leading VA staffing agency specializing in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, and social media content management, to bookkeeping. We ensure that our clients, and home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.
JOB DESCRIPTION:
We're seeking an enthusiastic, compassionate, and highly organized Virtual Scheduler to join our team.
The successful candidate will have the vital role of coordinating and managing the schedules of caregivers and clients, ensuring the smooth operation of care delivery.
KEY RESPONSIBILITIES of a SCHEDULER:
Communicate effectively with caregivers, clients, families, and other parties
Ensure caregiver & client schedules are always covered and care plans are met
Coordinate the appropriate home care aides based on skill set and availability
Resolve scheduling and care issues directly and regularly with clients and caregivers
Conduct follow-up calls with prospects to schedule consultations
Enter and update caregiver, client, and communications data into Scheduling software
Maintain professionalism, ethics, and loyalty when representing our agency
Adhere to all legal and company requirements
Collect feedback for continuous improvement and client satisfaction
Protect client privacy and dignity in all interactions
Process & complete shifts from the previous day
Respond promptly (within 5 minutes) to management team communications
KEY RESPONSIBILITIES of a RECRUITER:
Post and refresh job ads weekly
Source candidates from various platforms, including Indeed and our past applicant database
Contact applicants via phone, email, or text to build rapport, screen and qualify them, and schedule phone interviews
Remind applicants of interview times and reschedule if necessary
Reschedule interviews for missed candidates daily
Contact and recruit from dormant applicant pool daily
Assist applicants in completing assessments, applications, and hiring paperwork via Docusign
Analyze data from recruiting metrics to improve recruiting strategies
Stay current with recruiting trends and apply them to your role
Monitor competitors and adjust recruiting techniques to maintain competitiveness
Meet monthly hiring goal of 12-20 hires
JOB REQUIREMENTS:
Preferred but not required - a Virtual Assistant with experience in either scheduling or recruitment for a home care or home health agency in the US
At least college undergraduate
Excellent multitasking abilities and initiative-taking
Ability to act decisively, maintain discretion, and work independently with minimal direction
Exceptional communication skills, both written and verbal (Minimal or no accent in English)
System Requirements
A. Computer Requirements
- Processor: Intel Core i3 (quad-core) or equivalent with a CPU Benchmark Score of 2600 or above
- Memory (RAM): Minimum 8GB RAM (for both primary and backup computers)
- Storage: Minimum 1GB available hard disk space (for both primary and backup computers)
- Operating System:
- Windows: Windows 8 or later
- Mac: Mac OS X 10.8 or later
B. Internet Speed Requirements
- Primary Connection:
- Download: Minimum 15 Mbps
- Upload: Minimum 2 Mbps
- Type: Must be DSL/Fiber
- Ownership: Internet connection must be home-owned/in-house DSL, Fibr, or Cable connection
- Backup Connection:
- Download: Minimum 15 Mbps
- Upload: Minimum 2 Mbps
- Acceptable Backup Options:
- LTE data hotspot (prepaid/postpaid) using mobile/smartphone
- Home WiFi devices from major providers (e.g., Smart, Globe)
- LTE antenna-type routers
C. Backup Power Requirements
- Acceptable Backup Power Sources:
- Gas or diesel-powered generator
- High-powered inverter (at least 300 watts capacity – for laptop computers only)
- Heavy-duty power banks (minimum 120,000 mAh – for laptop computers only)
- Duration: Must be capable of powering both the computer and internet connection for 8–9 hours to support a full work shift during outages.
Originally posted on Himalayas