客户经理，企业增长战略
Account Manager, Enterprise Growth Strategy
关于Extend：
Extend正在通过提供由人工智能驱动的解决方案，彻底改变零售商及其客户的售后体验，从而提升客户满意度并推动收入增长。我们的综合平台提供自动化客户服务处理、无缝的退换货管理、端到端的自动化履行，以及产品和运输保护，同时结合Extend一流的欺诈检测功能。通过将前沿技术与卓越的客户服务相结合，Extend使企业能够建立消费者的信任和忠诚度，同时降低成本并提高利润。
如今，Extend已与超过1000家行业领先的商户合作伙伴合作，涵盖时尚/服装、化妆品、家具、珠宝、消费电子、汽车零部件、体育和健身等多个领域。Extend得到了行业内一些最著名的科技投资者的支持，我们的总部位于旧金山市中心。
关于职位：
作为企业增长策略客户经理，您将主要专注于推动Extend最大全渠道商户的增长和战略。这是一个以现有客户增长、战略关系管理和优化为核心的至关重要的职位。该职位需要一位具有战略思维能力的人才，有在管理咨询或动态初创环境中的成功经验，能够将高层目标转化为可执行、可衡量的计划，为我们的核心合作伙伴服务。理想的候选人应位于旧金山湾区。
您将负责：
- 领导对Extend最大全渠道商户的持续合作增长优化。
- 制定并领导您所管理的每个战略合作关系的增长和商户关系管理策略。
- 监控和评估项目表现，利用数据和洞察识别能带来可衡量投资回报和可持续增长的机会领域。
- 与财富500强零售企业和品牌内部和外部的高管进行季度业务回顾。
- 推动新产品的市场进入策略和在您业务范围内的采用。
- 管理促销策略和市场营销开发预算。
- 通过在商户组织内部建立多线连接，从首席执行官到普通员工，加深战略关系。
- 与跨职能领导者（风险、分析、营销）合作，支持商户增长。
- 协助制定和实施关键客户的战略计划，确保客户成功并实现业务目标。
查看英文原文
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.
What You'll Do:
- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
- Inform product roadmaps and features by gathering customer feedback and conveying market needs.
What We're Looking For:
- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.
Expected Pay Range: $140,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Travel: Estimated 15-20% travel to client sites and other locations as needed.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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