业务分析师 Creatio
Business Analyst Creatio
加入一家在人工智能和自动化咨询领域领先的公司。我们的产品组合涵盖业务应用、数据、流程、云和人工智能等领域的10+项顶尖技术。在Bits In Glass，你将与一个支持性强、积极进取的团队一起开展有意义的工作，他们热爱协作并共同庆祝成功。无论你是编写代码、提供咨询还是提出大胆的想法，你都将解决真实的商业挑战，提升技能，并产生巨大的影响。
我们不断壮大的团队已获得全球认可，被评为“值得工作的优秀企业”，并多次获得行业合作伙伴奖项——同时保持轻松愉快、以人为本的氛围。如果你希望深化专业知识并解决现实问题，Bits In Glass可能是适合你的地方。
BIG正在寻找一位充满好奇心和活力的业务分析师，加入我们的Creatio团队。你将与内部团队和客户合作，了解业务需求，优化工作流程，并确保无缝的CRM解决方案交付，以推动客户成功和运营效率。
职责：
- 从利益相关者处收集并记录业务和功能需求
- 将需求转化为清晰的用户故事、史诗和验收标准
- 分析客户数据和使用情况，识别洞察和改进机会
- 绘制并优化业务流程和客户工作流程
- 建模并支持流程自动化的实施
- 与技术团队合作交付CRM解决方案和定制化功能
- 使用无代码/低代码工具配置和定制解决方案
- 验证系统设计和实现是否符合业务需求
- 与客户互动，支持采用并解决交付挑战
- 主导或支持客户培训和上手流程
- 在敏捷交付模式中运作，并参与冲刺活动
所需技能与经验：
- 商业、IT或相关领域的学士学位；拥有CRM平台或客户成功管理认证者优先。
- 3-5年作为业务分析师的经验，专注于客户成功和CRM解决方案。
- 对客户成功原则和CRM系统有深入理解，尤其偏好Creatio。
- 具备与跨职能团队合作交付以客户为中心的解决方案并改善整体业务流程的实际能力。
- 具备良好的沟通和人际交往能力，能够与技术团队和业务利益相关者有效合作。
- 企业客户经验
- 数据经验
查看英文原文
Join a company that’s leading the way in AI and automation consulting. Our portfolio spans 10+ top technologies across business applications, data, process, cloud, and AI. At Bits In Glass, you’ll do meaningful work with a supportive, driven team that loves to collaborate and celebrate wins together. Whether you’re coding, consulting or bringing bold ideas to the table, you’ll tackle real business challenges, grow your skills, and make a BIG impact.
Our growing team has earned global recognition as a Great Place to Work and received multiple industry partner awards—while keeping things fun and people-focused. If you’re looking to deepen your expertise and solve real-world problems, Bits In Glass could be the place for you.
BIG is seeking a curious and energetic Business Analyst within our Creatio team. You will collaborate with internal teams and clients to understand business needs, optimize workflows, and ensure seamless CRM solution delivery to drive customer success and operational efficiency.
Responsibilities:
- Gather and document business and functional requirements from stakeholders
- Translate requirements into clear user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Configure and customize solutions using no-code / low-code tools
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Operate within an agile delivery model and participate in sprint activities
Required Skills & Experience:
- Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
- 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
- Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
- Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
- Enterprise client experience
- Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
- Ability to manage multiple projects and prioritize tasks effectively.
- Strong analytical skills to drive customer success outcomes.
- Work with client to portion future work with the client
- Work with the client and the Bits In Glass sales and delivery teams to identify opportunities for future work, maintain change control and maximize potential for value-added work.
- Experience in process mapping and identifying areas for improvement.
- Excellent written and verbal communication skills for diverse audiences.
- Problem-solving abilities with a focus on customer-centric solutions.
- Strong project management skills with attention to deadlines and quality.
- A customer-first mindset to align solutions with business goals.
- Technical acumen with knowledge of low-code platforms and system integrations.
- Meticulous attention to detail in documentation and solution delivery.
- Experience with Jira or Dev ops
BIG is a high growth Cloud Consulting firm with offices in Edmonton, Calgary, Toronto, Denver, India and the United Kingdom. Our clients are in Canada, UK, India and the US. We are a team of experienced IT professionals who specialize in providing business value to organizations looking at leveraging modern platforms such as Pega, Appian, MuleSoft and Boomi. Our vast experience in the IT industry and our current track record in enterprise software development, allow us to provide a full range of services to our clients. Bits In Glass helps organizations of all sizes to automate their businesses and leverage the power of the web and mobile technologies.
Originally posted on Himalayas