客户接待员
Client Concierge
市场运营限定地区（需当地身份）
公司NightOwl Consulting
薪资40,000 - 60,000 PHP
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间13 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
我们正在寻找一名客户接待专员加入团队。这个职位适合喜欢与人打交道、熟悉技术并能在快节奏环境中茁壮成长的人。作为客户的第一接触点，你将处理来电和外拨电话，及时响应，并在短时间内为客户创造积极的体验。
主要职责
- 从多个来源快速响应新客户机会（来电和外拨）。
- 与潜在客户互动、评估并引导他们进入下一步——无论是预约、开始申请还是联系合适的团队成员。
- 每天使用我们的CRM系统管理并跟踪客户信息、笔记和后续任务。
- 维护团队以极其快速的响应时间和令人满意的客户服务而闻名的声誉。
- 与潜在客户建立信任，倾听他们的需求，并引导他们完成贷款流程的下一步。
- 与贷款专员、市场和运营团队协作，推动客户进展。
- 学习住宅抵押贷款业务，并有机会成长为销售岗位。
技能、知识和专长
- 积极的态度，能够在压力下保持乐观
- 灵活且适应变化的情况
- 愿意持续学习和自我提升
- 主动并能主动采取行动
- 强烈的客户导向，致力于提供优质服务
- 可靠且致力于团队目标
- 强大的销售和沟通技巧，能够建立联系并克服挑战
- 熟悉技术，能快速学习新软件（有CRM经验者优先）
- 有条理，注重细节并能有效跟进
福利
- 薪资高于市场水平
- 首日即享医疗保障，涵盖主申请人及两名家属
- 政府规定的福利
- 与绩效挂钩的激励措施
- 每季度公司活动
- 1000 PHP的最低福利津贴
- 提供设备和软件
最初发布于喜马拉雅山
查看英文原文
We’re looking for a Client Concierge to join our team. This role is ideal for someone who enjoys working with people, is comfortable with technology, and thrives in a fast-paced environment. As the first point of contact, you’ll handle inbound and outbound calls, respond promptly, and create a positive experience for clients in just a few minutes.
Key Responsibilities
- Respond quickly to new lead opportunities (inbound and outbound) from multiple sources.
- Engage, qualify, and guide potential clients toward the right next step — whether that’s booking an appointment, starting an application, or connecting them with the appropriate team member.
- Use our CRM daily to manage and track leads, notes, and follow-up tasks.
- Represent the team's reputation for ridiculously fast response times and raving fan customer service.
- Build rapport with prospects, listen to their needs, and guide them toward the appropriate next steps in the loan process.
- Collaborate with loan officers, marketing, and operations teams to keep leads moving forward.
- Learn the business of residential mortgages with the opportunity to grow into a sales role.
Skills, Knowledge and Expertise
- Positive attitude with the ability to stay upbeat under pressure
- Flexible and adaptable to changing situations
- Open to continuous learning and self-improvement
- Proactive and able to take initiative
- Strong customer focus and commitment to providing great service
- Dependable and dedicated to the team’s goals
- Strong sales and communication skills, with the ability to build connections and overcome challenges
- Comfortable with technology and quick to learn new software (CRM experience a plus)
- Well-organized with strong attention to detail and follow-through
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。