业务分析师（电信收入保障）
Business Analyst (Telecom Revenue Assurance)
职位概述
该职位负责分析客户和电信数据，包括收入、资源配置、订单、账单和合同信息，以识别账单差异和客户可能未充分收费的机会。该职位需要对电信产品、服务、订单和资源配置流程以及计费实践有深入理解，同时具备强大的分析和技术能力。发现的未充分收费机会必须经过分析、验证和量化，并与客户合作进行更正。
主要职责
- 为指定的电信客户执行收入保障审计，以识别账单错误、收入流失和未充分收费的机会。
- 分析和核对多个数据源，包括客户收入、账单、资源配置、订单、发票和合同数据。
- 应用分析技术，包括异常检测、趋势分析、合同分析、订单到账单分析和发票验证，以识别潜在的账单差异。
- 利用对电信产品、服务、网络服务、订单流程、资源配置和计费的了解，判断发现的差异是否代表实际的收入流失或未充分收费。
- 通过研究客户合同、订单、资源配置记录、发票和适用的计费规则来验证发现的账单问题。
- 与客户团队协作，通过客户的订单和计费流程纠正错误的账单。
- 通过客户门户和内部跟踪仪表板跟踪发现的机会、更正和财务结果。
- 监控已发现的收入保障机会的状态，并跟进以确保更正措施得到实施并在账单中体现。
- 准备并提供分析报告、发现和相关支持信息，以回应内部和客户的要求。
- 达到既定的内部和客户绩效、生产率和收入追回目标，并报告目标进展。
- 清晰地向技术和业务利益相关者传达发现，包括解释账单差异的财务影响和根本原因。
所需技能与能力
- 强大的分析和解决问题的能力，能够识别模式、调查异常并确定根本原因。
- 能力
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Job Summary
The role is responsible for analyzing customer and telecommunications data—including revenue, provisioning, ordering, billing, and contract information—to identify billing discrepancies and opportunities where the client may be under-billing its customers. The position requires a strong understanding of telecommunications products, services, ordering and provisioning processes, and billing practices, combined with strong analytical and technical skills. Identified under-billing opportunities must be analyzed, validated, and quantified, and then corrected in collaboration with the client.
Key Responsibilities
- Perform Revenue Assurance audits for assigned telecommunications clients to identify billing inaccuracies, revenue leakage, and under-billing opportunities.
- Analyze and reconcile multiple data sources, including customer revenue, billing, provisioning, ordering, invoice, and contract data.
- Apply analytical techniques, including anomaly detection, trend analysis, contract analysis, order-to-bill analysis, and invoice validation, to identify potential billing discrepancies.
- Use knowledge of telecommunications products, services, network services, ordering processes, provisioning, and billing to determine whether identified discrepancies represent actual revenue leakage or under-billing.
- Validate identified billing issues by researching customer contracts, orders, provisioning records, invoices, and applicable billing rules.
- Work collaboratively with client teams to correct inaccurate billing through the client's ordering and billing processes.
- Track identified opportunities, corrections, and financial results through client portals and internal tracking dashboards.
- Monitor the status of identified revenue assurance opportunities and follow through to ensure corrections are implemented and reflected in billing.
- Prepare and provide analytical reports, findings, and supporting information in response to internal and client requests.
- Meet established internal and client performance, productivity, and revenue recovery targets, and report progress against those targets.
- Communicate findings clearly to both technical and business stakeholders, including the ability to explain the financial impact and root cause of billing discrepancies.
Required Skills & Competencies
- Strong analytical and problem-solving skills, with the ability to identify patterns, investigate anomalies, and determine root causes.
- Ability to work with and analyze large and complex datasets from multiple sources.
- Strong telecommunications industry knowledge, particularly in customer ordering, provisioning, billing, contracts, and revenue processes.
- Ability to interpret telecommunications contracts, service orders, invoices, and billing records.
- Strong attention to detail and ability to identify discrepancies across multiple systems and data sources.
- Proficiency with Microsoft Excel, including data analysis, reconciliation, filtering, formulas, and reporting.
- Working knowledge of Microsoft Access and the ability to query and analyze data.
- Proficiency with Microsoft Word and Microsoft Outlook.
- Ability to learn and navigate client portals, billing systems, ordering systems, and internal tracking/reporting tools.
- Ability to translate technical and analytical findings into clear business conclusions and actionable recommendations.
- Bachelor's Degree
Compensation & Benefits
Salary Range: $50,000–$85,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.
Comprehensive Benefits (not limited to):
Medical, dental, and vision insurance
Flexible spending accounts (FSA)
Company-paid life and disability insurance
401(k) retirement plan
Employee ownership through our ESOP
Paid time off (PTO)
Eligibility for incentive compensation program
Originally posted on Himalayas