波兰语和德语客户支持专员 - 100% 远程
Polish & German Customer Support Specialist - 100% remote
远程居家办公（波兰基地）🌍
双语客户支持专员（波兰语 & 德语）
你是否精通波兰语和德语，并正在寻找一家知名德国公司提供的全远程职位，该公司拥有强大且稳定的客户群？
如果你重视灵活性、职业发展以及完全居家办公的舒适性——这个机会适合你。
我们正在扩大100%居家办公团队，现寻找位于波兰、希望在国际环境中发展的以客户为导向的专业人士——无需通勤、无需搬迁，并提供完整的技术支持。
💼 你将负责
作为客户支持专员，你的日常任务包括：
- 🗣️ 通过来电和电子沟通方式提供客户服务，确保每次互动都高效、友好且专业
- 🧠 识别客户需求，查找信息，并利用现有系统和资源提供清晰指导，以确保客户满意度
- 🎯 以专业且解决问题的方式处理客户咨询和问题
- 💬 通过电话、邮件及可能的聊天渠道处理客户咨询，准确且富有同理心
- 📊 在内部系统（CRM、支持工具）中准确记录和文档化互动，以帮助维护服务质量并进行后续跟进
🌍 我们寻找的人选
我们正在寻找这样的人：
- 精通波兰语和德语，具备母语般的发音和沟通能力——能够在两种语言中自然且专业地交流
- 具备基础英语能力，能够与团队成员沟通
- 📍 居住在波兰，寻求灵活的远程职位
- 💡 以客户为中心的思维模式，优秀的倾听能力，能够清晰且富有同理心地传达解决方案
- 🧠 能够同时使用多个系统并快速学习
- 💬 以客户为中心，富有同理心且善于沟通，态度积极，具有解决问题的思维
- 📈 有客户支持或客服中心相关工作经验
✨ 你可以期待
- 🕐 灵活的工作时间——周一至周五：上午8点至晚上8点 CET，周六：上午8点至下午4点 CET
- 🤝 加入我们支持性的专家社区
- 💵 对你的工作给予可靠且准时的报酬
- 📚 全面的入职培训和持续的技能培训，帮助你成功并提升技能
- 🌍 一个远程、国际化的办公环境
查看英文原文
Remote Work from Home (Poland-Based)🌍
Bilingual Customer Support Specialist (Polish & German)
Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base?
If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you.
We are expanding our 100% work-from-home team and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment – without commuting, without relocation, and with full technical support provided.
💼 What You’ll Do
As a Customer Support Specialist, your day-to-day activities will include:
- 🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional
- 🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction
- 🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach.
- 💬 Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy.
- 📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up.
🌍Who We’re Looking For
We’re seeking someone who:
- Is fluent in PolishandGerman with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.
- Has basic English skills to communicate with members from the team.
- 📍 Lives in Poland and is looking for a flexible remote position.
- 💡 Has a customer-focused mindset, excellent listening skills, and the ability to communicate solutions clearly and with empathy.
- 🧠 Is comfortable using several systems at once and learning quickly.
- 💬 Is customer-focused, empathetic, and communicative, with a positive attitude and a problem-solving mindset.
- 📈 Has previous experience in customer support or contact center roles.
✨What You Can Expect
- 🕐 Flexible working hours – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.
- 🤝 Integration into our supportive Expert Community of professionals.
- 💵 Reliable and on-time payments for your work.
- 📚 Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
- 🌍 A remote, international work environment where your contributions are valued.
- 🏡This is fully remote, long-term home-office work with structured onboarding to set you up for success from day one.
- 📈 Opportunities for professional growth and career development.
Application process
Simply click "Apply now" and answer a few questions in our application form.
We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.
Originally posted on Himalayas