追踪与追溯操作员
Track & Trace Operator
我们正在寻找一位注重细节且积极主动的物流追踪操作员加入我们的团队。理想的候选人将负责监控货物运输，确保按时交付，并解决任何与运输相关的问题。此职位需要出色的沟通能力、强大的解决问题的能力以及对物流运作的深入了解。
主要职责：
- 跟踪和监控货物从起点到终点的运输过程，确保及时交付。
- 与承运商、司机及内部团队沟通，提供货物状态的实时更新。
- 通过协调相关方识别并解决运输延误或问题。
- 在系统中维护货物状态、延误及解决方案的准确记录。
- 确保符合公司政策和行业法规。
- 主动应对供应链中的潜在中断，并在必要时上报问题。
- 生成并分析与货物表现和关键物流指标相关的报告。
- 协助优化路线和交付效率。
- 为内部和外部利益相关者提供关于货物查询的优质客户服务。
工作条件：
- 工作时间：
周一至周五：下午4点至凌晨12点（EST）
周一至周五：上午8点至下午4点（EST）
- 竞争性薪资（美元）
- 远程办公
- 10天以上的带薪假期
- 团队建设和企业活动
- 提供设备
- 支持性的团队
要求：
- 熟悉物流追踪系统和软件。
- 出色的问题解决能力和批判性思维能力。
- 良好的口头和书面沟通能力。
- 能够多任务处理并在快节奏环境中工作。
- 注重细节，数据录入和记录保持准确。
- 熟练使用 Microsoft Office（Excel、Word、Outlook）和物流管理软件。
- 有与货运承运商、第三方物流（3PL）或运输管理系统（TMS）合作的经验。
- 了解国内和国际运输法规。
最初发布于 Himalayas
查看英文原文
We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.
Key Responsibilities:
- Track and monitor shipments from origin to destination to ensure timely delivery.
- Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
- Identify and resolve transportation delays or issues by coordinating with stakeholders.
- Maintain accurate records of shipment statuses, delays, and resolutions in the system.
- Ensure compliance with company policies and industry regulations.
- Proactively address potential disruptions in the supply chain and escalate concerns as needed.
- Generate and analyze reports related to shipment performance and key logistics metrics.
- Assist in optimizing routing and delivery efficiency.
- Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
Working conditions:
- Work schedule:
Monday - Friday: 4:00 PM - 12:00 AM EST
Monday - Friday: 8:00 AM - 4:00 PM EST
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Requirements
- Strong knowledge of logistics tracking systems and software.
- Excellent problem-solving and critical-thinking abilities.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.
- Experience working with freight carriers, 3PLs, or transportation management systems (TMS).
- Knowledge of domestic and international shipping regulations.
Originally posted on Himalayas