高级副总裁客户中心销售
AVP Contact Center Sales
职位概述
企业CCaaS销售副总裁将领导并执行我们云客服即服务（CCaaS）产品组合的销售策略。您将管理一支高绩效的企业客户经理团队，推动在大型商业和企业客户中进行多年期、复杂的软件交易。
在此职位中，您将连接高管级关系建设（CXO、CTO、CIO、COO）与结构化的销售方法，推动销售渠道扩展、云迁移策略、AI/自动化集成以及可预测的季度收入增长。
主要职责
1. 销售领导与执行
- 推动ARR增长：负责并超额完成所辖企业CCaaS区域的季度和年度收入目标。
- 团队管理：招聘、指导并扩大高级企业客户经理团队，建立明确的绩效期望和高责任感的销售运营节奏。
- 交易执行：积极参与重大交易——与高管互动，构建复杂的企业许可模型，并主导高风险谈判。
2. 区域与销售渠道策略
- 市场进入策略：制定并执行区域市场进入（GTM）计划，聚焦高增长垂直领域（金融服务、医疗保健、零售、科技、BPO）。
- 跨职能合作伙伴协作：与系统集成商（SIs）、渠道合作伙伴、总代理/TSBs和技术生态系统合作伙伴（如CRM供应商、AI提供商）合作，拓展线索来源和联合销售机会。
- 销售渠道治理：确保严格的销售渠道生成、通过CRM（Salesforce）准确预测，并遵守经验证的企业销售框架（MEDDPICC，信息掌控）。
3. 解决方案对齐与客户转型
- 咨询式客户定位：引导企业客户完成数字化转型旅程——将传统的本地部署客服中心过渡到可扩展的云和以AI为核心的解决方案。
- 跨职能协作：与解决方案工程、专业服务、产品管理和客户成功团队紧密合作，确保无缝的客户入职、扩展和长期客户留存。
任职资格与关键要求
- 经验：10年以上企业SaaS销售经验，至少5年以上直接销售CCaaS、CX、UCaaS或AI/全渠道客服解决方案的经验。
- 领导力记录：3年以上直接管理团队的经验，带领过销售团队取得显著成果。
查看英文原文
Role Overview
The AVP of Enterprise CCaaS Sales will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts.
In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth.
Key Responsibilities
1. Sales Leadership & Execution
- Drive ARR Growth: Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.
- Team Management: Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.
- Deal Execution: Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.
2. Territory & Pipeline Strategy
- Go-to-Market Strategy: Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).
- Cross-Functional Partner Alignment: Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.
- Pipeline Governance: Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).
3. Solution Alignment & Customer Transformation
- Consultative CX Positioning: Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.
- Cross-Functional Collaboration: Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.
Qualifications & Key Requirements
- Experience: 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions.
- Leadership Track Record: 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.
- Deal Complexity: Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.
- Methodology Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.
- Ecosystem Expertise: Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).
- Experience with NICE and IVA solutions a must
Salary - $350-$450k OTE Depends on experience
Originally posted on Himalayas