双语远程客户支持代理 - GA
Bilingual Remote Client Support Agent - GA
加入 OneTouch Direct 作为双语远程客户支持代理，你将在提供我们客户的卓越支持方面发挥关键作用。作为客户服务解决方案的主要供应商，我们重视致力于提高客户体验并以专业和同情的方式解决询问的人。必须住在格鲁吉亚州。职位概述：在这个远程角色中，你将通过及时有效地回答客户的问题来帮助客户。你的目标是通过优秀的沟通和解决问题的技能确保客户满意度。主要责任：·通过电话，电子邮件和聊天回应客户的接入询问。· 充分了解我们的产品和服务以有效地满足客户需求。· 在确保积极的客户体验时提供解决方案。· 保持所有客户互动的准确文件。· 与团队成员合作不断改善服务交付。要求。· 至少1到2年的客户服务或支持经验。· 必须流利掌握英语和西班牙文 · 卓越的口头和书面沟通技能。·熟悉 CRM 软件和客户支持工具。· 能够在远程环境下工作，并且有最小的监督。· 有强大的分析和解决问题的能力。·必须可用于灵活的工作时间，包括可能的晚上和周末。技术要求：·需要使用 Windows 11运行的可靠桌面或笔记本电脑。·需要高速有线互联网连接。· USB 耳机可以取消噪音 （无线耳机是不可接受的）. · 网络摄像头 （内置或外部）是必要的视频交互。福利 · 全职。每周40小时安排，加班机会！· 大薪。小时基本工资 + 福利！· 培训。付费培训 & 发展 · 福利。医疗保健计划 （医学，牙科和视觉）·文化。多元化，欢迎的文化与员工资源群体以及积极的乐观工作环境 原创发布在喜马拉雅
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Join OneTouch Direct as a BilingualRemote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN the state of Georgia.
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
Requirements
- Minimum of 1-2 years of experience in customer service or support.
- Must be fluent in both English and Spanish
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
Technical Requirements:
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
Benefits
- Full time. 40 hours per week schedule with overtime opportunities!
- Great pay. Hourly base salary + benefits!
- Training. Paid training & development
- Benefits. Health Care Plan (Medical, Dental & Vision)
- Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Originally posted on Himalayas