前移部署工程师（AI代理）
Forward Deployed Engineer (AI Agent)
Cresta 释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能以及全面的对话智能，以提升每个渠道的收入和效率。包括美国联合航空、科氏通信和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 起源于斯坦福人工智能实验室，已从包括 a16z、Greylock 和 Sequoia 在内的全球领先投资方筹集了超过 2.7 亿美元。Cresta 的领导团队包括当今人工智能领域的顶尖人才。我们的首席执行官 Ping Wu 曾在谷歌领导过客服中心 AI 和 Vertex AI 平台的开发，之后加入 Cresta 以构建 AI 驱动的客户体验的未来。
在未来几年，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起构建这个未来。
关于该职位：
在 Cresta，AI 代理团队致力于打造最先进的 AI 代理，解决客户的实际问题。我们专注于利用最新的大型语言模型（LLMs）和 AI 代理系统技术，同时确保我们开发的解决方案具有成本效益、安全可靠。
作为 AI 代理工程师，你将处于部署解决现实挑战的 AI 代理的最前沿。在这个职位中，你将与客户以及我们的软件和机器学习工程师紧密合作，确保高影响力的 AI 代理部署，并为我们的核心 AI 平台的持续改进做出贡献。你将开发智能 AI 代理，将其无缝集成到外部系统，并提供现场技术专长以确保成功部署。该职位需要强大的工程技能、适应能力和客户参与度。如果你是自我驱动、分析能力强，并渴望在实际应用中利用 AI，那么这个职位适合你。
你将负责：
- AI 代理开发：使用 Cresta 的 AI 平台和工具开发、配置、部署和优化 AI 代理。
- 系统集成：构建与外部系统的 AI 代理集成（API、数据库、CRM 等），以确保流程的无缝整合。
- 性能优化：优化 AI 代理性能（例如微调提示和配置），并在复杂的企业环境中排查问题。
- 要求
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.
As an AI Agent Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.
What You'll Do :
- AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
- Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
- Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
- Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
- Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
- Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
- Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.
What We're Looking For:
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.
- Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
- AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
- AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
- Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
- Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
- Communication: Excellent communication and project management skills.
- Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
- Collaborative Builder: You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.
Note on Our Hiring Process
We highly value your time and engineering craftsmanship. To ensure a streamlined and objective process, the first step for qualified applicants following an initial resume review is a self-paced CoderPad technical assessment. This allows you to showcase your practical coding and problem-solving skills in a real-world environment before moving into conversational interview rounds.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
This posting will be used to fill a newly-created role.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Originally posted on Himalayas