区域运营经理，流程服务器网络 – 西南地区
Regional Operations Manager, Process Server Network – Southwest
关于ABC法律服务公司
ABC Legal Services是全国领先的法律文件递送服务——即依法要求的法院文件物理递送服务。我们有1100多名员工，办公地点包括纽约、洛杉矶、达拉斯、坦帕、芝加哥、华盛顿特区等。西雅图是我们的总部。我们在该行业领先了40多年，并持续投资于技术和流程以保持竞争优势。
这个职位的实际职责
文书送达员是独立承包商，他们将法律文件（如诉讼和传票）物理递送到文件中提到的人——这是一种受法律监管、时间敏感的服务。ABC协调全国的这些承包商网络。
这个职位负责我们在两个最高优先级市场：亚利桑那州和德克萨斯州的整个网络。你负责确保在正确的地方有足够的送达员，高流量的送达员保持参与并得到公平报酬，并且当出现问题时，比如覆盖缺口、缓慢区域或合规问题，你能在仪表板发现问题之前发现并解决。
这是一个市场运营职位，类似于在按需、配送或现场服务公司中强有力的区域负责人所做的工作，即通过自己获取的数据来平衡本地供需，而不是别人提供给你的数据。
虽然这是一个远程职位，但预期需要经常前往亚利桑那州或德克萨斯州。
你将负责以下事项
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在亚利桑那州和德克萨斯州平衡供需——识别覆盖缺口，招募新的文书送达员，制定调度策略，并在你的优先市场中扩大送达员容量
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早期问题检测——发现性能下降的地方并诊断根本原因，在正式评分表上出现之前就发现问题
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与该地区最高流量送达员的关系——你是ABC在市场中的代表，而不是一封邮件链中的名字
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根本原因分析——当出现问题时，你定义实际问题并提出建议的解决方案，而不仅仅是标记问题
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区域事件响应——应用故障、调度瓶颈、天气中断——你是网络和管理层的实时联系人
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市场试点项目——进行实地测试，跟踪真实结果，并与项目经理合作快速且诚实地汇报
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区域激励预算，在与你的高级总监设定的限制范围内——你在财务部门发现超支前就发出警报
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区域绩效报告——覆盖缺口的关闭情况、各层级的服务水平达成率以及整体表现
查看英文原文
About ABC Legal
ABC Legal Services is the national leader in filing service of legal documents — the physical delivery of court paperwork required by law. We're a team of 1,100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our headquarters. We've led this industry for over 40 years and continue investing in technology and process to stay ahead of the competition.
What This Role Actually Is
Process servers are the independent contractors who physically deliver legal documents (like lawsuits and subpoenas) to the people named in them — a legally regulated, time-sensitive service. ABC coordinates a network of these contractors nationwide.
This role owns that network end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for making sure there are enough servers in the right places, that the highest-volume ones stay engaged and paid fairly, and that when something breaks, like a coverage gap, a slow region, a compliance issue, you catch it before a dashboard does and fix it.
This is a marketplace operations role, similar to what a strong regional lead at a gig, delivery, or field-service company does, which is balancing local supply and demand using data you go get yourself, not data someone hands you.
While this is a remote position, frequent travel to AZ or TX is expected.
What You'll Own
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Supply and demand balance across AZ and TX — identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets
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Early problem detection — spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard
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Relationships with the region's highest-volume servers — you're the face of ABC in-market, not a name on an email chain
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Root cause analysis — when something's off, you define the actual problem and bring a recommended fix, not just a flag
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Incident response for your region — app outages, dispatch bottlenecks, weather disruptions — you're the real-time point of contact for the network and leadership
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Marketplace pilots — running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers
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Regional incentive budget, within limits set with your Sr. Director — you flag overspend before finance does
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Regional performance reporting — coverage gap closure, service-level attainment by tier, and overall market health
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Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews
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Feeding what you learn back incentive design, dispatch rules, and pay structures improve across ABC's other markets
What We're Looking For
You've owned a local market, territory, or region for a gig, delivery, or field-service business — ideally one that was underperforming when you took it on. What matters most:
· You've balanced supply and demand yourself, combining what you see in-market with data you collected
· You've coached someone in a frontline or contract role to a real improvement in performance, and can talk specifically about how
· You've managed full-time (W2) employees through the formal parts of the job: timecards, performance reviews
· You want to run experiments, iterate fast, and scale what works
· You want to be on the ground in the market — this is not a remote strategy seat, even though the role is remote-eligible
· Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment
· A self-starting data habit: you pull your own numbers rather than wait for a report, and you know what to ask next when you look at a dispatch or service-level dashboard
· Comfortable partnering with project managers to scope and execute in-market initiatives
· At least one direct report you can speak to specifically — not just headcount, but how you coached them
· Strong written communication — leadership shouldn't have to chase you for a market-health update
Preferred Qualifications
· Has run structured pilots with clear hypotheses and turned the results into something that scaled elsewhere
· SQL or dashboard fluency (Metabase, Looker, or similar) you want the underlying data, not a summary of it
· Comfortable in Jira (or similar) for scoping/tracking pilots, and in a tool like Intercom for network-facing communication
· Experience building in ambiguous environments where the playbook didn't already exist
· Has coached someone in a contract or hourly role and understands how that differs from managing an employee
Benefits
· Health, Dental, Vision insurance
· 401(k) with company matching
· Paid time off, 7 paid company holidays, 4 floating holidays/year
· Life Insurance and AD&D Insurance
· Long Term Disability
· Health Care and Dependent Care Flexible Spending Accounts
· Employee Assistance Program (EAP)
· Pet Insurance
Pay: $70,000–$85,000, (depending on experience)
Schedule: Full-time, Monday–Friday
Travel: ~20% Location: Remote, but must reside in Arizona or Texas
This position is remote, but you must be located in Arizona or Texas.
Originally posted on Himalayas