價值交付負責人
Value Delivery Lead
关于Fello：
Fello是一家盈利、高速成长、由风险投资支持的B2B SaaS公司，正在打造未来代理型房地产平台。
我们的平台结合数据智能、营销自动化和对话式AI，帮助房地产团队更聪明地互动并更快地扩展。核心是Felix，我们的AI同事，它将实际工作从团队中移除——今天在电话、短信和邮件中进行跟进，接下来将处理更多日常任务。
我们不是堆栈中的另一个工具。我们是驱动它的系统——实时学习、适应和执行，让团队专注于增长，而不是猜测。
如果你对构建改变整个行业运作方式的AI产品充满热情，你就会在这里找到归属感。
关于你：
你是那种能让实施过程显得轻松自如的人——即使同时有五件事在进行。你在SaaS公司拥有3年以上负责入职、实施或解决方案交付的经验，并建立了完成任务的声誉：注重结果，而不仅仅是关闭工单。你能在镜头前与忙碌的运营人员交流，他们能一眼看出是否在念稿，你知道如何通过用通俗易懂的语言解释技术问题来快速建立信任。你对AI充满好奇，最好有基于LLM或代理型产品的实际经验，并且真正被通过辅导人们应对变化而非仅仅为他们配置工具来 energize（激发）。对房地产行业的了解——一个团队、一家经纪公司和一个房源是如何运作的——是必须的，这将让你迅速上手。
你将：
- 为你所负责的客户群主导每一次入职和实施通话——你掌控房间、计划和结果，在需要时让解决方案工程师参与进来
- 驱动时间表：推动你的客户按照真实时间线完成验证链：上线时间（目标：签约后30天）、10DLC提交时间、首次交接时间、新线索设置/首次预约/首次房源时间
- 主导管理阶段：陪伴每个客户度过管理阶段——在上线后很久——直到线索开始流动、交接开始发生、预约像钟表一样准时。只有当ROI可证明且可持续时，才将客户升级到影响阶段，而不是仅仅因为日历显示该这么做
- 解决方案工程师协调：通过解决方案工程团队指导部署、配置和集成工作，对质量和时间表保持责任
查看英文原文
About Fello:
Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the agentic real estate platform of the future.
Our platform combines data intelligence, marketing automation, and conversational AI to help real estate teams engage smarter and scale faster. At the center of it is Felix, our AI teammate, which takes real work off a team's plate — running follow-up across calls, texts, and emails today, with more of the team's day-to-day work coming next.
We're not another tool in the stack. We're the system that powers it — learning, adapting, and executing in real time so teams can focus on growth, not guesswork.
If you're excited about building an AI product that's changing how an entire industry works, you'll fit right in.
About You:
You're the person who makes an implementation feel effortless — even when five things are moving at once. You've spent 3+ years owning onboarding, implementation, or solutions delivery at a SaaS company, and you've built a reputation for finishing what you start: outcomes, not just closed tickets. You're comfortable on camera with busy operators who can spot a script from a mile away, and you know how to build trust fast by explaining technical things in plain English. You're curious about AI, ideally have hands-on experience with LLM-based or agentic products, and you're genuinely energized by coaching people through change rather than just configuring a tool for them. Real estate knowledge — how a team, a brokerage, and a listing actually work — is a must, and it's what will let you hit the ground running.
You Will:
- Lead every onboarding and implementation call for your portfolio of accounts — you own the room, the plan, and the outcome, with Solution Engineers looped in when the work calls for it
- Drive The Clock : Drive your accounts through a proof chain against real clocks: Time to Go Live (target: 30 days from contract), Time to 10DLC submission, Time to First Handoff, and Time to New Lead setup / First Appointment / First Listing
- Own the Managed Phase : Stay with each account through the Managed phase — well past go-live — until leads are flowing, handoffs are happening, and appointments are booking like clockwork. Graduate accounts to Impacting only when the ROI is provable and durable, not just when the calendar says it's time
- SE Orchestration : Direct deployment, configuration, and integration work through the Solution Engineering team, staying accountable for quality and timeline even though you're not doing all the technical lift yourself
- Making the Playbook Better : Feed your field notes back into the playbook — every friction point you hit becomes an improvement for the next implementation
You Have:
- Proven expertise in customer-facing implementation : 3+ years of customer-facing implementation experience in onboarding, Implementation Delivery Lead , Onboarding Specialist, or Solutions roles at a SaaS company
- Presence on camera with operators. Our customers are real estate team leaders and their agents, busy small-business operators who can spot a script a mile away. You build trust fast and explain technical things in plain English.
- Fluency in AI to be credible. You've worked with LLM-based or agentic products, or you've gone deep enough on modern AI tools to explain what the agent did and why. You'll be trained on Felix; curiosity and comfort with AI are the entry bar.
- Organized under volume. Multiple accounts, multiple clocks, dependencies on SEs and carriers and customers. You run a tight board and nothing slips silently.
- Ownership-mindset. When something blocks your account, you chase it down. “Waiting on someone else” is a status, not an excuse.
- The Coach flair. You are ready to jump on a call with the real estate teams, understand how they operate today and coach them on best practices, strategy and influence operational changes to derive more value from Fello.
- Real estate knowledge. Knowing how a team, a brokerage, and a listing actually work will shorten your ramp.
Our Benefits:
- Competitive Compensation: Attractive salary and benefits package.
- Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
- Professional Growth: Opportunities for career advancement and professional development.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans.
- Paid Time Off: Generous PTO and paid holidays to recharge and relax.
- Collaborative Culture: A supportive team environment that values innovation and collaboration.
- Equity Options: Opportunity to own a part of Fello and share in our success.
- Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.
Originally posted on Himalayas