部署架构师 - 邮件与短信/消息
Deployment Architect - Email & SMS / Messaging
关于Hightouch
Hightouch是一个由行业领先的可组合CDP驱动的智能营销平台。通过在一个地方整合完整的品牌背景、客户数据和绩效历史，每位营销人员终于能够自行构建和部署端到端的营销活动。团队可以更快地行动，保持品牌一致性，并获得真正有效的AI营销。
Hightouch成立于2019年，总部位于旧金山，帮助营销团队以前所未有的速度和质量分析绩效、头脑风暴并生成创意。
被列为2026年Gartner® Magic Quadrant™客户数据平台领域的领导者，Hightouch已获得Domino's、Spotify、Aritzia、Cars.com、Ramp和PetSmart等领先企业的信任。
在Hightouch，我们的使命是帮助客户利用数据和AI推动业务增长。团队充满雄心、注重成果、高效——我们相信谦逊、善良和同理心是成功的关键。如果你热衷于高速度，执着于提升标准，并希望与那些彼此关心、也关心客户的伙伴一起打造产品，我们期待与你见面。
你将负责
- 负责企业级邮件/短信客户的端到端部署和迁移，从技术调研到成功上线
- 领导技术调研和实施方案研讨会，将客户需求转化为跨集成、数据流、API、账户结构和渠道配置的可扩展消息架构
- 评估客户现有的ESP和消息基础设施，制定管理依赖关系、降低风险并加快价值实现的迁移计划
- 在技术和业务利益相关者之间推动实施，包括配置、集成、测试、验证、切换和上线准备
- 领导短信开通和实施，包括发送方设置和注册、同意和偏好流程，以及识别运营商、法规和开通依赖关系
- 与送达专家合作，处理发送方认证、域名和IP策略、预热、声誉及整体送达准备
- 成为客户的可信赖技术顾问，在整个部署过程中主动识别架构决策、风险和障碍
- 与产品和工程团队合作，解决实施障碍，并将客户反馈和产品缺口带回组织
- 建立可重复的流程和最佳实践
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About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
What You’ll Do
- Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch
- Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration
- Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value
- Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness
- Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies
- Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness
- Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment
- Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization
- Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable
What We’re Looking For
- 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role
- Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
- Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
- Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
- Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
- Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
- Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making
- Experience developing implementation processes and frameworks that scale as a product and organization grow
- Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus
- Bachelor’s degree or equivalent practical experience
The salary range for this position is $140,000-$180,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)