全国客户经理,Graybar
National Account Manager, Graybar
在ABB,我们帮助各行业更高效、更环保地运行——这里每一位员工都为此做出贡献。你将被赋予领导的力量,获得成长的支持,并为我们的共同成果感到自豪。加入我们,一起推动世界运转。
此职位汇报对象:
渠道销售副总裁
ABB的安装产品业务由38个知名品牌组成,属于Thomas & Betts(T&B)产品组合。该业务专注于与渠道合作伙伴建立互惠关系,提供高质量产品并激发新的需求。
Graybar的电气安装产品("ELIP")国家级客户经理将代表T&B业务,代表ELIP组织的所有方面。该NAM将与相关利益方合作,执行ELIP的市场进入策略。我们的候选人将根据整体客户增长、盈利能力和客户满意度进行评估。该NAM还将主导所有合同谈判,包括返利计划、MSA及任何特殊情况,代表ELIP。该NAM将协调客户计划和与C&I区域的互动,确保本地客户计划的清晰性和熟悉度。
此职位面向位于美国且能够预计50%时间出差的远程候选人。
你的职责和工作内容:
- 管理与ABB和Graybar的客户关系。在ABB内部和客户内部各级建立与该战略客户的良好关系。
- 作为问题解决的主要联系人,监督客户投诉流程,确保ABB所有互动中的统一且高质量的客户体验。
- 制定并执行客户计划,包括高管关系策略、覆盖计划、盈利增长重点、项目目标以及所需的客户和技术资源。
- 利用扎实的商业和市场理解力识别客户需求、行业趋势和竞争因素,同时通过既定流程定期报告、简报和审查。
- 积极参与ELIP社区,与其他NAM和团队分享想法、专业知识和经验教训,促进ABB内部的学习,并发现新的解决方案可能性。
职位要求:
- 工程、市场营销或工商管理学士学位,或技术领域学位;硕士以上学位优先
- 7年以上相关经验
- 销售经验
查看英文原文
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Vice President, Channel Sales__
ABB’s Installation Products business is comprised of 38 marquee brands, within the Thomas & Betts (T&B) portfolio. The business is focused on reciprocal partnerships with our channel partners, providing high quality products while stimulating new demand.
The Electrification Installation Products ("ELIP") National Account Manager for Graybar, will represent the T&B business, speaking for all aspects of the ELIP organization. The NAM will collaborate with functional stakeholders to execute ELIP’s go to market strategy. Our candidate will be measured on total account growth, profitability and customer satisfaction. The NAM will also lead all contract negotiations including rebate programs, MSA and any special situations, representing ELIP. The NAM will coordinate account plans and engagement with the C&I regions, ensuring clarity and familiarity of local account plans.
This role is open to remote candidates located within the United States with the ability to travel an estimated 50% of the time (.
Your role and responsibilities:
- Manage the total customer relationship with ABB and Graybar. Develop the relationship between ABB and this Strategic Account at all levels both within ABB and within the customer.
- Serve as the main point of contact for issue resolution, overseeing the customer complaint process and ensuring a consistent, high-quality customer experience across all interactions with ABB.
- Develop and execute account plans, including executive relationship strategies, coverage plans, profitability growth priorities, project targets, and required account and technical resources.
- Use strong business and market understanding to identify customer needs, industry trends, and competitive factors, while providing regular reports, briefings, and reviews through agreed processes.
- Actively participate in the ELIP community to share ideas, expertise and lessons learned with other NAMs and teams, to promote cross-ABB learning and to identify new solution possibilities.
Qualifications for the role:
- Bachelor’s degree in Engineering, Marketing or business administration or technical field / advanced degree desirable
- 7+ years related experience
- Sales experience of a $25M + business
- Candidates should possess exceptional analytical, communication, leadership, collaboration, solutions-oriented, and customer-orientation skills and ability to operate with autonomy.
- Senior Account Management experience
- Understanding and experience with full portfolio of products and services (including power distribution one-line and installation products)
- Candidates must already possess work authorization to work for ABB in the US.
What's in it for you:
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to . Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is bonus eligible.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
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Originally posted on Himalayas