Key Accounts Manager
关于苏姆：苏姆是一个以利雅得为基础的快速增长的 B2C 市场，连接了沙特阿拉伯各地二手电子产品和二手车的买家和卖家。基于信任，速度和强烈的拥有力感，我们的商业团队是我们如何增加收入并深化与从我们那里购买的大规模的买家之间的关系的核心。有关角色：我们正在聘请一个关键账户经理来拥有和发展与我们的买家帐户的关系包括从苏姆批量购买的买家。你将是这些账户的主要联系点，负责他们的满意度，保留和增长，同时与内部团队密切协调以提供无的购买体验。这是一个商业，面向买家的角色。这不是采购，采购，供应商管理或运营职位。· 建立和维护与关键账户的强，长期关系，了解其需求和购买模式。·通过开发新的帐户并确定现有账户中销售和扩张机会来推动账户增长。· 保持自己的保留和客户满意度，在这些问题成为问题的前积极解决账户需求。· 与内部团队 （运营，物流，财务和产品）协调以确保从订单到交付时对买家进行无障碍可靠的体验。· 追踪账户绩效和健康状况，定期报告增长，保留和满意度指标。· 识别和加入新的批量/大规模买家，以扩大 Soum 的商业购物者基础。资格：需要：· 5年的关键账户管理，帐户管理或客户/客户成功经验在商业，面向客户的能力。·发展和管理买方/客户关系的历史记录，而不是供应商，供应商或采购关系。·强大的关系建设和沟通技能，具有作为客户可信的联系点的能力。·经验协调内部团队解决问题并改善客户体验。· 根据明确目标，推动账户增长，保留和客户满意度的证明能力。· 使用数据进行舒适跟踪帐户 h
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About Soum:
Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale.
About the Role:
We're hiring a Key Account Manager to own and grow relationships with our buyer accounts — including buyers purchasing products from Soum in bulk. You'll be the primary point of contact for these accounts, responsible for their satisfaction, retention, and growth, while coordinating closely with internal teams to deliver a seamless buying experience.
This is a commercial, buyer-facing role. It is not a procurement, sourcing, vendor management, or operations position — you will be developing and managing the accounts that buy from us, not the vendors or supply chain that feed us.
Key Responsibilities:
- Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum.
- Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.
- Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.
- Own retention and customer satisfaction, proactively addressing account needs before they become issues.
- Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery.
- Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics.
- Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.
Qualifications:
Required:
- 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity.
- A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships.
- Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.
- Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.
- Proven ability to drive account growth, retention, and customer satisfaction against clear targets.
- Comfort working with data to track account health, growth, and retention.
• Fluent in Arabic and English.
Good to Have:
- Existing relationships with large-scale, second-hand electronics buyers who purchase in bulk.
- Experience managing accounts that purchase at scale (bulk/wholesale) rather than individual retail buyers.
- Familiarity with the resale, refurbished electronics, or B2B wholesale/marketplace industry.
- Experience using a CRM to manage pipeline, account health, and reporting.
Originally posted on Himalayas