工程经理，站点可靠性
Engineering Manager, Site Reliability
我们正在改变零售行业
在Instacart，我们邀请世界通过食物传递爱，因为我们相信每个人都能获得他们喜爱的食物，并拥有更多时间与所爱之人共度。当其他人看到简单的杂货配送需求时，我们看到的是令人兴奋的复杂性以及满足社区多样化需求的无限机会。我们致力于为客户提供可靠的杂货和日用品配送服务，同时为Instacart个人购物者提供安全且灵活的收入机会。
Instacart已成为数百万人的生存线，我们正在组建一支团队，帮助推动我们的购物车向前发展。如果你准备做出一生中最好的工作，欢迎加入我们的行列。
Instacart是Flex First团队
没有一种方法适用于所有人如何做好工作。我们的员工可以自由选择在家中、办公室或最喜欢的咖啡店完成最佳工作，同时通过定期的线下活动保持联系并建立社区感。了解更多关于我们在工作地点方面的灵活方式。
简介
Instacart通过构建连接客户、购物者、零售商和品牌的可靠、便捷的在线市场技术，正在改变零售行业。站点可靠性工程团队确保随着Instacart的发展，这一体验保持弹性、可扩展性和可靠性。
我们正在寻找一名工程师经理，带领一支站点可靠性工程师团队，负责支持Instacart技术平台可靠性的系统、工具和实践。在此职位上，你将管理和发展工程师团队，同时与公司内部各个工程团队紧密合作，提升可用性、可扩展性、性能、可观测性和运营卓越性。
这是一个塑造大规模可靠性未来的机会。你将帮助建立良好的工程实践，指导复杂的工程技术项目，并创造一个团队可以构建和运行可靠系统的环境。该职位适合一位善于协作、亲力亲为的领导者，他热衷于解决复杂问题，在快速变化的环境中茁壮成长，并以帮助他人发挥最佳水平为动力。
职位描述
- 带领、指导和发展一支站点可靠性工程师团队，设定明确的目标，提供可操作的反馈，并支持职业成长和发展
- 与跨部门工程团队密切合作，推动系统可靠性、性能和可扩展性的持续改进
- 制定和实施工程流程和标准，确保系统稳定性和高效运作
- 与产品、工程和运营团队协作，推动关键项目的落地和优化
- 识别和解决系统中的潜在风险，提升整体系统的可靠性和韧性
- 与团队成员保持开放沟通，营造积极、创新和协作的工作氛围
查看英文原文
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is transforming the grocery industry by building technology that connects customers, shoppers, retailers, and brands through a reliable, convenient online marketplace. The Site Reliability Engineering team helps ensure that this experience remains resilient, scalable, and dependable as Instacart grows.
We are seeking an Engineering Manager to lead a team of Site Reliability Engineers responsible for the systems, tools, and practices that support the reliability of Instacart’s technology platform. In this role, you will manage and develop a team of engineers while partnering closely with engineering teams across the company to improve availability, scalability, performance, observability, and operational excellence.
This is an opportunity to shape the future of reliability at significant scale. You will help establish sound engineering practices, guide complex technical initiatives, and create an environment where teams can build and operate dependable systems. The role is well suited for a collaborative, hands-on people leader who is energized by complex problems, thrives in a fast-changing environment, and is motivated by helping others do their best work.
About the Job
- Lead, mentor, and develop a team of Site Reliability Engineers, establishing clear goals, providing actionable feedback, and supporting career growth and professional development.
- Set the team’s technical direction and priorities for improving the reliability, scalability, availability, performance, and operational readiness of Instacart’s systems.
- Partner with engineering, product, security, infrastructure, and other cross-functional teams to define reliability standards, influence system design, and deliver initiatives that improve the customer and developer experience.
- Drive incident management and operational excellence, including incident response, post-incident learning, service-level objectives, capacity planning, observability, and continuous risk reduction.
- Promote automation and self-service tooling that reduce operational toil, improve deployment confidence, and enable engineering teams to own and operate their services effectively.
- Balance near-term operational needs with long-term investments, making thoughtful tradeoffs in a high-growth environment where priorities and requirements can change quickly.
- Communicate clearly with technical and non-technical stakeholders, bringing transparency to reliability risks, project status, tradeoffs, and decisions.
This role requires comfort with ambiguity and a willingness to engage directly with challenging operational and organizational problems. You will be expected to make decisions with incomplete information, respond calmly during incidents, and help teams learn from failure without assigning blame. Success will require both strong people leadership and enough technical depth to ask the right questions, evaluate tradeoffs, and guide effective solutions.
About You
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Seven or more years of experience in software engineering, infrastructure engineering, Site Reliability Engineering, or a related field.
- Two or more years of experience managing, mentoring, or leading engineering teams.
- Professional experience with cloud infrastructure, distributed systems, networking, containers, orchestration platforms, or related production technologies.
- Experience leading or participating in production incident response, post-incident reviews, reliability improvement initiatives, and operational readiness practices.
- Experience communicating technical risks, priorities, and tradeoffs to engineering leaders and cross-functional stakeholders.
Preferred Qualifications
- Experience leading Site Reliability Engineering, platform engineering, infrastructure engineering, or developer productivity teams.
- Experience operating highly available services at significant scale and improving service-level objectives, observability, capacity, or disaster recovery capabilities.
- Experience with infrastructure as code, continuous delivery, monitoring, logging, tracing, and automated remediation.
- Experience building or evolving reliability programs across multiple engineering teams, including shared standards, operational reviews, and service ownership practices.
- Demonstrated ability to create alignment across teams, navigate ambiguity, and turn complex technical challenges into clear, achievable plans.
- A leadership approach grounded in empathy, transparency, direct communication, collaboration, and a commitment to inclusive team development.
Instacart is a remote-first organization with team members working across the United States and Canada. This role is especially well suited to candidates based on the West Coast, while applicants in other eligible locations may also be considered.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$183,000—$193,000 CAD