出海雷达

Customer Success Specialist

市场运营职能支持限定地区（需当地身份）
公司Sketchy Group LLC
薪资$75,000 - $100,000/年
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
前往 Himalayas 查看并投递 →
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关于本页中文：职位描述由本机离线模型翻译，属机器翻译，供快速判断用；正式沟通与投递请以英文原文为准。官方翻译通道恢复后会自动重译升级。

我们的公司在 Sketchy,我们正在改变学生学习的方式，通过将复杂的主题转化为难忘的视觉旅程。我们的使命？帮助学生掌握具有挑战性的材料，获得更高的分数，并通过互动案例使他们的知识生效。通过艺术，科学和尖端技术的结合，我们使学生能够无力学习，保留和练习。简短版本：我们在这里做出更好的临床医生。所有人都欢迎！在 Sketchy 中，我们知道一个多样化的团队不仅能让我们的产品变得更好，而且还可以改善我们的工作场所。让 Sketchy 更加温暖，对每个人都有吸引力是我们公司文化核心位置总结 斯基奇正在寻找一个客户成功专家，以支持我们的机构客户在整合，采用，持续参与和更新准备过程中。向机构客户成功经理报告，你将作为 MD,DO,PA,NP,RN 和 GME 计划的日常资源。你将协调培训，监测使用，编制报告，管理后续工作以及保持客户记录，帮助机构有效地使用 Sketchy.你将与销售，营销，产品，支持和其他内部合作伙伴一起解决客户问题，分享，并支持保留和更新准确。加州，科罗拉多州，佛罗里达州，伊利诺伊州，马萨诸塞州，密歇根州，新泽西州，纽约，宾夕法尼亚州，德克萨斯州，犹他州和华盛顿！责任客户关系管理 · 通过回答客户问题，定期进行检查并协调后续活动来支持机构账户组合。· 将战略或领导层面的问题扩大到机构客户成功经理。登录，培训与采用 · 支持新的客户登陆，帐户设置，实施，培训和持续教育。·提供资源和最佳实践帮助客户有效地使用 Sketchy. 学生和教师支持 · 对学生和教职员工的支持请求进行响应，并对其进行分类。· 扩大支持团队的技术问题，跟踪经常性问答。使用，报告 &帐户健康 ·监测客户使用和参与，为客户做出针对性的报告和演示。· 确定可能受益于额外的推广或支持的账户。更新与增长支持 · Partn

查看英文原文

Our Company

At Sketchy, we’re transforming how students learn by turning complex topics into unforgettable visual journeys. Our mission? To help students master challenging material, achieve higher scores, and bring their knowledge to life through interactive cases. Through a combination of art, science, and cutting-edge technology, we enable students to learn, retain, and practice—effortlessly. The short version? We’re here to make better clinicians.

All are welcome! At Sketchy, we know a diverse and inclusive team not only makes our product better but our workplace better. Making Sketchy warmer and more inviting for everyone is at the core of our company's culture

Position Summary

Sketchy is looking for a Customer Success Specialist to support our institutional customers throughout onboarding, adoption, ongoing engagement, and renewal preparation.

Reporting to the Institutional Customer Success Manager, you’ll serve as a day-to-day resource for MD, DO, PA, NP, RN, and GME programs. You’ll coordinate training, monitor usage, prepare reports, manage follow-up, and maintain customer records to help institutions use Sketchy effectively.

You’ll work with Sales, Marketing, Product, Support, and other internal partners to resolve customer questions, share feedback, and support retention and renewal preparation.

Sketchy is hiring remote employees in these select US states: California, Colorado, Florida, Illinois, Massachusetts, Michigan, New Jersey, New York, Pennsylvania, Texas, Utah, and Washington!

Responsibilities

Customer Relationship Management

  • Support a portfolio of institutional accounts by responding to customer questions, conducting regular check-ins, and coordinating follow-up to help maintain strong engagement and satisfaction.
  • Escalate strategic or leadership-level issues to the Institutional Customer Success Manager.

Onboarding, Training & Adoption

  • Support new client onboarding, account setup, implementation, training, and ongoing education.
  • Provide resources and best practices that help customers use Sketchy effectively.

Learner & Educator Support

  • Respond to and triage student and faculty support requests.
  • Escalate technical issues to the Support team and track recurring questions.

Usage, Reporting & Account Health

  • Monitor customer usage and engagement and prepare customer-facing reports and presentations.
  • Identify accounts that may benefit from additional outreach or support.

Renewals & Growth Support

  • Partner with Sales and the Institutional team on renewal preparation, retention initiatives, and account planning.
  • Help identify potential expansion opportunities.

Voice of the Customer & Issue Resolution

  • Gather and document customer feedback and coordinate with Product and Support to resolve issues.
  • Identify recurring questions or challenges that may inform improvements to the product, resources, or customer experience.

CRM, Documentation & Cross-Functional Coordination

  • Maintain accurate customer records and activity in CRM and Customer Success systems, such as HubSpot.
  • Coordinate institutional communications, resources, and related initiatives with Sales, Marketing, Product, Support, and other internal partners.

AI-Assisted Customer Success

  • Use approved AI tools to support meeting notes, follow-up drafting, customer resource preparation, summarization, and routine account administration.
  • Validate AI outputs and protect customer information.

What We’re Looking For

  • 1–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, Education, SaaS, or a related customer-facing role.
  • Bachelor’s degree in Business, Communications, Education, or a related field, or equivalent relevant experience.
  • Basic proficiency with AI tools for prompting, summarization, drafting, research, or routine workflow support, with the ability to validate outputs and follow company data and privacy guidelines.
  • Ability to travel up to 1-2 times per quarter for conferences, educational events, and meetings

Bonus Points

  • Experience in medical or health-professions education; nursing or NP program experience is a plus.
  • Familiarity with HubSpot or a similar CRM.
  • Comfort working with usage data in spreadsheets.

If you don’t have 100% of the bullets listed above, that’s okay! We know there are no perfect applicants. If you are passionate about making a meaningful difference, we want to hear from you! Learn more about Sketchy’s culture at sketchy.com/careers.

Salary Range

$75,000 - $100,000 annually, plus a sales incentive opportunity and stock options

Our Perks

  • Remote First - Make a difference from wherever you want to work.
  • Flexible Time Off - No accruals, just real work-life balance.
  • 100% Individual Health Coverage - We got you covered!
  • Equity - From day one, you’ll have a stake in our future growth.
  • 401(k) - We support your financial future with up to 5% matching.
  • Team Events -Get to know the team at an annual company retreat and more.
  • Annual Work Anniversary Stipend
  • Monthly Wifi & Phone Reimbursement
  • Short Term & Long Term Disability

Sketchy Group LLC is an Equal Opportunity Employer. All applicants will receive consideration without discrimination on the basis of race, religion, color, sex, age, sexual orientation, marital status, national origin, disability or any other basis prohibited by applicable law.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

← 返回全部职位