Analyst, Mobility
Saks OFF 5TH 是首屈一指的在线奢品折扣价格目的地。通过其网站和应用程序，Saks OFF 5th 为寻求时尚的客户提供了令人信服的品牌系列以最佳价格。该公司正在重新构想传统的折扣价值模式，以数字化原生方式专注于客户体验。这项职位是什么：移动分析师负责我们商店和分销中心每天支持和实施移动设备。责任范围还包括企业手机和平板车队的支持。谁你：·自主启动和解决问题 ·爱实践工作 ·适应性。能够独立和团队内有效工作 · 在需要时不要回避超越职责的要求 · 一生学习者 你还拥有：· 7年以上信息技术总体经验 · 5年以上移动分析师或技术人员职位经验 ·支持 iOS,Android 和 Windows CE 设备的坚实的工作经验 ·必须有常见 MDM 解决方案的经验。空中表的经验是一个优势 ·必须有构建，组织和管理设备配置文件的经验 ·具有风和地面控制的经验也是一个优势·使用 DEP (Apple) 或 KNOX/快速部署 (Android) 的经验 · 零售业经验是最好，但不需要的 · 阅读和理解技术文档的能力 · 能够有效地及迅速诊断和解决各种移动设备问题 · 帮助桌和终端用户支持体验是一个优势 · 与 RF 热打印机的经验是一种优势 （不必需）· 能够在最小监督下有效工作 · 从诊断到关闭时自有问题的解决能力 · 卓越的书面和口头沟通技能以及对微软和谷歌 (GSuite) 的办公生产率软件的强大的知识 · 创建易于遵循的 SOP 用于移动设备故障处理和更换 · 对于远程管理和监控工具的一般熟悉性，除了 MDM 之外，是一个优点。· 在组件级别上解决硬件故障的经验，也许是个优势。· 可能需要限度旅行 (10-20%) · 有时工作周末班次活动的能力作为分析师，你将：·参与连锁移动设备更新和部署项目。· 将帮助管理并支持最终用户移动门票排列，使问题在定义 SLA 内得到解决。主要重点将是 o
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Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.
What This Position Is All About:
The Mobile Analyst is responsible for the daily support and implementation of mobile devices in our stores and distribution center. Scope of responsibilities will also include support for corporate cell phones and tablet fleet.
Who Are You:
- Self-starter and a problem solver
- Love hands-on work
- Adaptable. Can work effectively both independently and within a team
- Do not shy away from going above and beyond the call of duty when needed
- Lifelong learner
You Also Have:
- 7+ years of overall information technology experience
- 5+ years of experience as mobility analyst or technician positions
- Solid working experience supporting iOS, Android and Windows CE devices
- Must have experience with common MDM solutions. Airwatch experience is a plus
- Must have experience building, organizing and administering device profiles
- Experience with Avalanche and Ground Control is a plus
- Experience using DEP (Apple) or KNOX/Rapid Deploy (Android)
- Retail industry experience is preferred but not required
- Demonstrated ability to read and understand technical documentation
- Ability to effectively and expeditiously diagnose and troubleshoot variety of mobile device issues
- Helpdesk and end user support experience is a plus
- Experience with RF thermal printers is a plus (not required)
- Able to work effectively with minimal supervision
- Able to own issue resolution from diagnosis to closure
- Excellent written and verbal communication skills and strong knowledge of Microsoft and Google (GSuite) office productivity software
- Ability to create easy to follow SOPs for mobile device troubleshooting and replacements
- General familiarity with remote management and monitoring tools beyond MDM is a plus
- Experience with hardware troubleshooting at the component level is a plus
- Limited travel (10-20%) may be required
- Ability to work occasional weekend shifts
As The Analyst, Mobility you will:
- Participate in chainwide mobile device refresh and rollout projects.
- Will help manage and support end user mobile ticket queues bringing issues to resolution within defined SLA’s. Primary focus will be on level 2 support with limited level 1 involvement as needed
- Work closely with 3rd party vendors on repairs, RMA’s and inventory management.
- Create user level and help desk documentation, canned responses and SOPs to ensure increased self-service, shift left resolution process and overall ticket reduction.
- Provide reports on a weekly basis to management.
- Manage seed stock inventory of devices to ensure proper inventory levels are maintained.
- Ensure full compliance with corporate policies, procedures and security standards.
- Assist with the distribution of security patches for the mobile devices and make sure that they are tested and applied to store devices in order to be compliant.
- Work closely with other IT groups to support ongoing tasks, issues and projects.
- Works closely with IT vendors to support ongoing issues from tickets.
- Follow the full life cycle of the product development process.
- Monitor adherence to vendor contract and service level agreements.
- Work closely with other IT groups to support ongoing tasks, issues and projects.
- Works closely with IT vendors to support ongoing issues from tickets.
- Follow the full life cycle of the product development process.
- Monitor adherence to vendor contract and service level agreements.
- Work in an on-call rotation amongst team members
Your Life and Career at Saks OFF 5TH:
- Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
- Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
- A culture that promotes a flexible work environment
- Benefits package for all eligible full-time employees (including medical, dental and vision)
- An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Originally posted on Himalayas