Project Engineer
技术支持工程师职位 我们正在寻找一个明亮的技术支持工程師，以为我们的客户提供企业级技术支持。该技术人员将根据需要通过电话，网络，电子邮件，聊天和其他道提供支持。在工程或 IT 支持方面的背景是必不可少的。技术支持工程士责任 · 负责报告的客户问题并了解到解决的问题 · 研究，诊断，故障排除和识别解决方案 · 对未解决问题的标准方法进行适当内部团队升级 · 为客户提供及时和详细反 ·确保所有问题进行正确记录和关闭 ·准备准确及时报告 · 文档知识以知识基础技术说明和文章形式的文件知识技术支持工程师要求 · 信息技术，计算机科学或相等学位 · 在企业技术支持，IT 支持或技术工程师方面经验证明 · 关于 Unix/Linux 系统，公用程序和脚本基本知识 · 解决问题的良好技能 · 对客户面对能力 · 卓越的书面和口头沟通技巧 原始地发布在喜马拉雅山。
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About the Technical Support EngineerPosition
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Study, diagnose, troubleshoot and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Provide timely and detailed feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Technical Support Engineer Requirements
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Basic knowledge of Unix/Linux systems, utilities, and scripting
- Great problem-solving skills
- Great client-facing skills
- Outstanding written and verbal communication skills
Originally posted on Himalayas