战略客户助理,医学传播
Strategic Account Associate, Medical Communications
作为战略客户专员,你将支持并协助管理战略客户账户,同时与战略客户经理和/或战略客户总监紧密合作。你将参与战略规划,管理日常客户沟通,并确保工作按时、按预算完成,并与客户目标保持一致。
在此职位中,你将协助制定年度战略和战术计划,监督项目执行,并主动识别提升客户成功的机遇。你还将通过协助范围定义、预算编制、预测和团队效率监控来支持账户财务管理。随着时间推移,SAAs将逐步增加对客户关系的主导权,并在推动账户增长和客户倡导方面发挥关键作用。
主要职责
客户策略与关系管理
- 作为指定账户的日常客户联系人,与高级客户领导层合作
- 深入了解客户的业务目标、挑战和战略重点
- 协助将客户愿景转化为可执行的计划和高质量的交付成果
- 参与年度战略和战术计划、品牌计划及项目级规划
- 通过良好的沟通、响应速度和战略思维建立客户信任
- 主动提出想法和建议,以提升品牌表现和客户参与度
账户与业务管理
- 支持工作范围定义、预算制定及账户财务的持续管理
- 监控预算和团队效率,确保工作在范围内完成;当请求超出范围时及时提醒
- 协助预测计划工作和资源;向领导层报告风险或变更
- 识别潜在的增长机会和新业务想法,并与客户团队分享
跨职能领导与执行
- 与项目管理团队合作制定项目简报,并主导或支持启动会议
- 协调内部团队,确保策略、时间表和客户期望的一致性
- 通过在客户交付前审查成果的准确性和准备情况,确保交付质量,同时与高级客户团队成员协作进行最终审批
- 协助管理任务量和优先级,保持项目推进,并确保自己和团队成员的可计费状态
- 参与并有时主导客户会议、进度电话和规划电话,涉及医疗保健专业人员
查看英文原文
As a Strategic Account Associate, you will support and help manage strategic client accounts while partnering closely with Strategic Account Managers and/or Strategic Account Directors. You will contribute to strategic planning, manage day-to-day client communications, and help ensure work is delivered on time, on budget, and aligned with client goals.
In this role, you will help develop annual strategic and tactical plans, oversee project execution, and proactively identify opportunities to enhance client success. You will also support account financial management by assisting with scoping, budgeting, forecasting, and monitoring team efficiency. Over time, SAAs are expected to increase ownership of client relationships and play an integral role in driving account growth and client advocacy.
Key Responsibilities
Client Strategy & Relationship Management
- Serve as day-to-day client contact on assigned accounts, in partnership with senior account leadership
- Develop a strong understanding of clients’ business goals, challenges, and strategic priorities
- Help translate client vision into actionable plans and high-quality deliverables
- Contribute to annual strategic and tactical plans, brand plans, and project-level planning
- Build trust with clients through strong communication, responsiveness, and strategic thinking
- Proactively offer ideas and recommendations to improve brand performance and client engagement
Account & Business Management
- Support scoping of work, development of budgets, and ongoing management of account finances
- Monitor budgets and team efficiency to ensure work is delivered within scope; help flag when requests are out of scope
- Assist with forecasting planned work and resources; flag risks or changes to leadership
- Identify potential growth opportunities and new business ideas and share with the account team
Cross-Functional Leadership & Execution
- Partner with program management to develop project briefs and lead or support kickoff meetings
- Coordinate internal teams to ensure alignment on strategy, timelines, and client expectations
- Support quality of deliverables by reviewing for accuracy and readiness before client delivery, while collaborating with senior account team members on final approval
- Help manage workload and prioritization to keep projects moving and self and team members billable
- Participate in, and at times lead, client meetings, status calls, and planning calls with healthcare professionals
- Flag team issues and provide details to support difficult conversations related to timelines, budgets, and feedback
Professional Development & Industry Awareness
- Stay current on industry trends, scientific developments, and competitive landscapes relevant to clients
- Continuously build strategic, financial, and client management skills
- Act as a strong ambassador for Precision AQ internally and externally
Additional Responsibilities
- Stay abreast of developments (eg, science, competitors, regulations) in clients’ industries
- Keep honing marketing and strategy expertise to better serve clients and Precision AQ
- Network and connect to grow your influence and add value
Support of the Strategic Account Director or Strategic Account Manager may include tasks, such as: assisting in the preparation of annual strategic/tactical plans for clients and Precision AQ, addressing ad hoc client requests and needs, reviewing and finalizing materials for distribution to the client or other external parties, participating in and/or leading calls with clients or healthcare practitioners, preparing content as necessary to fulfill client requirements, traveling to and attending and supporting live meetings with clients and/or healthcare practitioners, and more. The day-to-day activities of a SAA will vary greatly depending on client needs, account size, product status, and Precision AQ needs.
Desired Skills
We seek highly motivated people with outstanding professional credentials, business accomplishment, and leadership. In addition, we place high value on relevant personal qualities: resourcefulness, tenacity, independence, energy, and self-confidence.
Qualifications
- Minimum required: Bachelor’s degree required
- Other Required: At least 1-year account management experience within the medical communications or related industry
- Preferred: Advanced degree (PhD, MD, or PharmD) in life sciences, pharmacy, medicine, and/or advanced degree in management, marketing, or business preferred
Skills
- PowerPoint design proficiency
- Strong strategic and analytical background
- Strong desire to learn in a fast-paced environment
- Strong communication and presentation skills
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.
Reasonable estimate of the current range
$70,642.40—$105,963.60 USD
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