German Speaking Customer Service Sales Representative (Contact Centre/BPO)
我们的客户专注于通过其在斐济，南非和秘鲁的优质，战略位置中心以及来自纳米比亚的家乡同事的工作来提供多道客户支持。作为一个国际获奖的多语言联系中心，他们知道我们的员工和与他们的客户之间的关系是他们最大的最有价值的资产。工作类型：全职时间 永久地址：南非工作场所：远程工作时间：每周40小时 （包括午餐/休息）轮班星期一 星期日，包括公开假期，如运营要求 根据客户需求工作时间可能会变化 · 德语语言的母语水平流利：口头和书面技能必不可少 （可考虑高级级别）· 在南非居住地 ·永久居留许可证/仅持有南非身份证 · 卓越的计算机识字和技术能力 · 无犯罪记录 · 适应班次工作灵活性 · 前期客户服务经验优先 · 从家工作要求：· 网络连接或固定 ADSL 线路，至少需要20MBPS 升降；自主成本·必须是固定线路互联网解决方案 · 没有无线连接接受责任 ·为一家知名航空公司在各种工作流程中工作 · 客户与航班前和后的旅行相关询问提供帮助 · 客人关系部门用德语和英语进行服务 · 在德国和英语的航空公司预订系统上工作，并处理语音通话，可能包括书面信件 · 完全付费的产品和系统培训 · 与国际旅客每天互动协助查询和投诉 · 需要满足特定的关键性能指标 (KPIs) 和期望的客户服务水平 · 要求高，动态和时间敏感的联系中心环境你应该知道什么 · 全职，永久合同：运营时间：每年24/7; 365天 · 培训：4-7周 （完全付费）·试验期：4个月 ·医疗健康保险 （经过试验期成功完成后由公司支付）·试炼期成功结束后每月获得2000美元的激励。最初在喜马拉雅山发布
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Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)
Rotational shifts Mondays – Sundays, which includes public holidays as operationally required
Working hours may be subject to change depending on client requirements
Requirements
- Native level fluency in the German language: Verbal & Written skills essential (advanced level may be considered)
- Located in South Africa
- Permanent residence permit / South African ID holders only
- Excellent computer literacy and technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
- Work From Home requirement:
- Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
- Must be a fixed line internet solution
- No wireless connections accepted
Responsibilities
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries for the Customer
- Relations department in the German & English language
- Work on airline reservations systems and handle voice calls in German & English which may include written correspondence
- Fully paid product and systems training provided
- Daily interactions with international passengers assisting with queries and complaints
- Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
- Demanding, dynamic and time-sensitive Contact Centre environment
What you should know
- Full time, permanent contract: Operational hours: 24/7; 365 days per year
- Training: 4 - 7 weeks (fully paid)
- Probation period: 4 months
- Medical Health Insurance (paid for by the company after successful completion of probation)
- R2,000.00 monthly incentives after successful completion of probation period
Originally posted on Himalayas