虚拟医疗接待员
Virtual Medical Receptionist
虚拟医疗接待员远程服务网 网络神经学设施网 40小时/周网 $5-$6小时概述 我们正在寻找一个详细，主动和高度组织的虚拟医生接待员来支持我们的繁忙的美国的神经理诊所。这个职位需要优秀的沟通技能，强大的多任务能力以及在快速发展的卫生保健环境中工作经验。理想的候选人可以有效管理竞争优先事项，提供特殊的患者支持，并保持准确度，同时处理大量电话，推和行政任务。关键责任安排 ·协调和高效地调试病人约会。· 管理约会确认，重新安排和取消。· 保持提供商的日程表并优化约会可用性。先前授权 （药物）·处理药物的先前授權请求。· 与保险公司，药店，供应商以及患者有关许可状态进行沟通。· 关注未完成的要求以确保及时护理病人。保险验证。· 在预约之前检查患者保险资格，覆盖范围和福利。· 在 EMR 系统中准确记录保险信息。·识别和传达任何覆盖限制或问题。· 接收，处理和跟踪患者的传递信息。· 根据需要与传递提供商，专家和保险公司协调。·确保传递文件是完整的，准确的，并适当地附加到病人的记录中。· 关注正在待发的传送信息以帮助促进护理持续性。病人沟通 · 专业和礼貌地响应客户的进来电话。· 对患者的询问，约会请求和行政问题作出回复。· 在支持高调用量诊所环境时保持出色的客户服务。所需技能 · 卓越的口头和书面通信技巧。· 强大的组织能力和时间管理能力。· 在快速发展的环境中有效地优先考虑任务的能力。· 对细节和精确性高度关注。· 保持专业精神和问责制同时独立工作的能力。· 一次处理高调用量和多项行政责任的舒适程度。资格 · 作为支持美国诊所虚拟医疗助理至少1年的经验。
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Virtual Medical Receptionist
Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour
Overview
We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.
The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.
Key Responsibilities
Appointment Scheduling
- Coordinate and schedule patient appointments accurately and efficiently.
- Manage appointment confirmations, reschedules, and cancellations.
- Maintain provider schedules and optimize appointment availability.
Prior Authorization (Medication)
- Process medication prior authorization requests.
- Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
- Follow up on outstanding requests to ensure timely patient care.
Insurance Verification
- Verify patient insurance eligibility, coverage, and benefits prior to appointments.
- Document insurance information accurately within the EMR system.
- Identify and communicate any coverage limitations or issues.
Referral Handling
- Receive, process, and track incoming and outgoing patient referrals.
- Coordinate with referring providers, specialists, and insurance companies as needed.
- Ensure referral documentation is complete, accurate, and properly attached to patient records.
- Follow up on pending referrals to help facilitate continuity of care.
Patient Communication
- Answer inbound calls professionally and courteously.
- Respond to patient inquiries, appointment requests, and administrative concerns.
- Maintain excellent customer service while supporting a high call volume clinic environment.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work independently while maintaining professionalism and accountability.
- Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.
Qualifications
- Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
- Experience with appointment scheduling, insurance verification, and patient communication.
- Familiarity with healthcare workflows, medical terminology, and EMR systems.
- Experience managing referrals and coordinating patient care is preferred.
Preferred (Nice to Have)
- Experience using eClinicalWorks (eCW).
- Previous experience supporting a Neurology practice.
- Experience working in a busy clinic environment with high patient and call volumes.
This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.
Originally posted on Himalayas