Customer Experience Associate
欧莉出生于全国各地改善物和家属的生活使命。我们制作以人为本质的物食品，适合每个狗的营养需求，并直接向客户提供。通过奥利精心设计的餐饮和健康服务，狗可以真正过着最健康，最快乐的生活。作为我们的成长团队成员，你将参与一个对其工作和团队成员深切关心的公司文化。加入获奖的奥利犬护理团队！奥利致力于通过为客户提供新鲜煮熟的人类食物来让物的生命更健康。我们希望为我们的狗带来最好的生活。我们希望共同 （没有玩法）开始一些非常长的健康旅程，以食物提供良好的新鲜食品。我们的使命是帮助狗过着最好的生活，认识它们就是爱他们。我们想创造一套世界级的真实型的预期客户体验，以满足狗和他们的父母的养生需求。这就是你进入的地方...我们正在寻找新的成员加入我们的获奖犬护理团队，紧密结合的包裹，服务于奥利的最佳小狗及其家长到我们的高质量标准。我们确保从盒子到碗里，所有我们的狗 （以及我们的客户）都有尽可能好的经验。负责人将向客户体验经理报告。我们仅聘请居住在盐湖市，UT 和纳什维尔，TN 两个地区大约一个小时内的候选人。虽然这是一个远程职位，但我们在这些区域举行需要的季度亲身办公场所。责任：代表奥利品牌声音给我们的现有和潜在客户。提供令人难忘的客户体驗，帮助建立与我们的子和他们的家属长关系。管理客户关系跨多个频道，包括电子邮件，电话，我们的订单管理系统等！精确跟踪并监测客户反和互动。帮助推动创新，实现我们的 CX 愿景创造一流的真诚友善客户体验。开发和领导项目和倡议，以改善狗护理及其他领域的奥利体验！关于你：把寵物放在首位。你爱狗，并与每个狗同心地理解自己一样接近。珍惜耐心。你利用自己的知识和沟通技能 （书面和口头）来提供最佳答案
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Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Come join the Award Winning Ollie Canine Care team!
Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.
Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
That’s where you come in…
We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.
This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within roughly one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.
Responsibilities:
Represent the Ollie brand voice to our current and prospective customers.
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Accurately track and monitor customer feedback and interactions.
Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
About You:
Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
Other Experience:
Bachelor’s Degree from an accredited four-year college or university.
Previous experience in customer-centric roles (retail, food service, etc.)
Experience with pets or health-foods preferred
Experience with Gladly or a similar platform a plus
Interest in working in a pet-friendly, fast-moving environment
Previous experience working with dogs, whether in pet food, as a vet tech, etc.
Benefits
Competitive hourly salary and an annual bonus potential
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical, dental and vision
Paid parental leave
1-week paw-ternity leave for new dog parents
Ollie subscription for one dog
Inspiring pack members!
If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.