集成专员

### Overview

HR Acuity’s Professional Services group is seeking a highly skilled and experienced Integration Specialist to join our team. This role is pivotal in working with our customers during and after implementation, ensuring seamless integration setup, technical expertise, and optimizing integration performance, all of which directly impacts customer satisfaction and HR Acuity’s success. You will collaborate closely with internal teams, including Product Management and Engineering, to influence the development of new tooling and raise/resolve technical issues. Additionally, you will provide training and support to our customer-facing teams, ensuring they are well-equipped to assist clients with integration-related matters.

**What this job is**

- A customer-facing role working directly with external clients and owning the communication directly with customers and their IT teams.
- A project management role, carrying a book of roughly 15 to 20 integration projects at once and driving each to resolution.
- Hands-on technical work: responsible for data migrations, HRIS changes, and standard/custom integrations.
- Enterprise API integration work (REST, SOAP, SFTP, webhooks) connecting HR Acuity to systems like HRIS, CRM, and ERP, including for the company's biggest customers.
- A translator role, turning customer business requirements into technical configurations and troubleshooting issues as they arise.

**What this job is not**

- Not an engineering role. The person will not write code.
- Not a pure back-office or heads-down technical seat. Customer communication is more than half the job.
- Not a support ticket queue. Support backgrounds can qualify, but only if the candidate has managed projects and done more advanced customer and backend work.

**About HR Acuity®** At HR Acuity®, we empower our team to **#BeBold** — embracing innovation and new challenges. We give you the tools to **#WorkSmarter** and foster the collaboration that makes us **#BetterTogether**. If you're excited to be part of our growth story, we'd love to chat. **About Us:** HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated, and our data-driven approach helps clients and partners build trusted, inclusive cultures where employees feel safe.This is an **#All-In Zone**. We're a fast-growing, innovative company led by a female founder and CEO, and being all-in is the norm here. From the top down, we bring our best every day — fueled by passion for our mission and culture — and we look for teammates who want to do the same.At the same time, we're deeply committed to an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic self and thrive. If this sounds like you, keep reading.

**_Click_** **_here_** **_to learn more about our values and benefits_**

**_Please note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered._**

### The Opportunity

**What You’ll Do:**

- Own the technical setup and integrations configuration for new and existing HR Acuity customers, ensuring all technical requirements are met during the project lifecycle.
- Ensure a world-class customer experience by providing clear communication, technical expertise, proactive project management.
- Facilitate and manage the migration of customer data into the HR Acuity platform.
- Assist Sales and Customer Success teams with technical scoping calls to ensure prospects and customers are properly supported.
- Translate customer business requirements into technical solutions and configurations.
- Collaborate with Product Managers, providing input based on customer and technical experience to inform upcoming releases.
- Partner with Product and Engineering teams to identify and report recurring integration challenges.
- Provide consultative guidance using established best practices to increase customer adoption and drive positive customer outcomes.
- Scope and document new and existing technical processes/requirements in collaboration with customers and internal teams.
- Manage and drive special projects and initiatives as assigned by Manager.

**W** **hat We Offer:**

- A mission‑driven culture that prioritizes people, integrity, and continuous improvement.
- The opportunity to help shape a growing integrations program in a high‑impact, high‑visibility role.
- Collaboration with Product, Engineering, Sales, and Customer Success to influence strategy and product evolution.
- A supportive, flexible work environment with a strong focus on work/life balance.
- Competitive compensation and benefits package.
- Professional development opportunities, including access to certifications, training resources, and cross‑functional learning.

**What Does Success Look Like?**

- Integrations and migrations are delivered accurately and on time, with exceptional customer satisfaction scores.
- Professional Services, Sales and Customer Success teams rely on you as a trusted subject‑matter expert, resulting in smoother pre‑sales and onboarding cycles.
- Recurring integration challenges decrease due to your collaboration with Product & Engineering.
- Internal teams feel confident and enabled through the process documentation you deliver.

### Qualifications

- 3+ years of experience working with integrations in a technical or implementation-focused role.
- Track record of working directly with customers, ensuring a positive and effective integration experience.
- Background in API integrations and enterprise system connections (e.g., REST/SOAP APIs, JSON/XML, SFTP, webhooks).
- Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical stakeholders.
- Strong collaboration skills with cross-functional teams, including Product, Engineering, and Sales.
- Excellent verbal and written communication.
- Ability to manage multiple projects and priorities.
- Strong problem-solving skills and the ability to work under pressure.
- Experience in developing technical documentation and training.
- Familiarity with CRM, ERP, HCM/HRIS, ATS, and other enterprise software ecosystems (e.g., Workday, ADP, UKG, SAP SuccessFactors, Salesforce).
- Experience with integration/iPaaS platforms (e.g., Workato, MuleSoft, Dell Boomi) is a plus.
- Bachelor's degree in a related field, or equivalent practical experience.

### Perks and Benefits

**Compensation:** The pay range for this position is expected to be between $88,919 to $115,732 however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the company may offer from time to time.

**Benefits:**

- Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week and 8 hours of volunteer time.
- Half day summer Fridays* and half day first Fridays* to catch up on work, personal development, or an afternoon off.

**Perks:**

- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
- Own a piece of the company with our #Allin Shares Program.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.
- Work from anywhere with our remote work environment that fosters collaboration and creativity.*
- Join a fun and energetic team that values your suggestions and new ideas.
- Receive a competitive salary and meaningful opportunities for growth.

**Learning and Development**

- **Onboarding:** Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
- **Manager training:** Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
- **Leadership training**: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
- **Industry training**: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs